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Robert Half International IT Process Manager in Amherst, Massachusetts


  • Act as subject matter expert on all departmental processes in order to support business transformation and long-term technical solutions

  • Work with management to develop and implement strategies to gain departmental efficiencies, including but not limited to workflow and data cleansing technologies, automation and governance

  • Act as liaison between business and IT as it relates to new IT-supported technologies; support IT testing and processes as needed

  • Apply product data, process knowledge and technical background to develop strategies around process automation and software implementation into existing processes

  • Gather requirements from process stakeholders and leverage technical knowledge to translate into finished solutions

  • Provide training and lead troubleshooting on defined tools and applications

  • Continuously identify process improvement opportunities and work with affected stakeholders to implement solutions; collect feedback from process stakeholders as a measure of success


SaManage, ITIL Processes

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: $47.50 - $55.00 / Hourly

Location: Amherst, MA

Date Posted: January 11, 2021

Employment Type: Temporary

Job Reference: 00700-0011663446

Staffing Area: Technology u0026 IT