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Restaurant Depot Assistant Smallwares Manager in Andover, Massachusetts

Position Title: Assistant Smallwares Manager

Department: Smallwares

Supervisor: Branch Manager

FLSA: Non-exempt

Position Summary:

Responsible for the receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. 50% or more of the job includes manual labor.

Essential Functions:

  • Ensure proper customer service and works to develop relationships with customers.

  • Supervises and works together with Smallwares Supervisor (if applicable) and Stocker/s to assure that shelves are stocked and merchandise is rotated.

  • Assists in developing schedules, monitors performance and recommends the proper discipline as appropriate including termination.

  • Trains employees in job responsibilities and safe operating procedures

  • Interviews candidates and recommends for hires.

  • Reviews inventory for product rotation on a daily basis to prevent shrinkage and damages.

  • Rotates product as needed.

  • Ensures that shelf pricing is correct and reflects the most recent pricing and market conditions.

  • Supervises and works alongside the Stocker/s in the receiving of all smallwares products and ensures that the proper paperwork is completed.

  • Physically breaks down pallets, stocks product and organizes displays.

  • Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.

  • Supervises the ordering of smallwares products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to expirations and not have too much inventory on hand.

  • Coordinates that the pallets stored in the racks have the proper block and date tags.

  • Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing, and pulling out pallets and cleaning underneath.

  • Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold.

  • Assures that trash is removed from floor and properly handled.

  • Makes sure that low stock/out of stock information is communicated to the Inventory Controller after carefully checking the system and rack for product.

  • Maintains that all signage is correct and that the flyers prices are reflected on the product.

  • Coordinates proper merchandising of aisles (logical adjacencies, proper holding power, and space allocation) and creatively merchandises and sets up impulse areas for merchandising.

  • Performs weekly self-audits

  • Performs additional duties, responsibilities and projects as assigned.

Other Responsibilities:

  • Performs other work-related duties as required and assigned.

Education, Experience and Skills Required:

  • Bachelor’s Degree, OR High School Diploma OR GED with at least 4 years of experience in customer service, OR any appropriate combination of education and experience.

  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

  • Ability to effectively present information and respond to questions from managers, clients, and general public

  • Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.

  • Proven leadership skills; ability to supervise and direct employees.

  • Effective oral and written communication skills.

  • High level of interpersonal skills to handle sensitive and confidential situation and documentation.

  • Commitment to company values and strong customer orientation.

  • Computer Literacy

Physical Requirements:

  • Lift/Carry Abilities (measured for maximum or average load)

  • Lift – 50 lbs

  • Carry strength (50’ or less) – 50 lbs

  • Frequent lift/carry (> 12x/hour) – 50 lbs

  • Constant lift/carry (> 30x/hr) – 20 lbs

  • Physical Aptitudes (rated based on level of skill involved)

  • Agility/dynamic balance 80-100%

  • Finger dexterity – 80-100%

  • Manual dexterity – 80 – 100%

  • Posture Tolerance (rated based on frequency or time involved)

  • Stand/walk – constantly (4 hours at time)

  • Reach above shoulder level – occasionally

  • Twist/turn head – frequently

  • Bend over/stoop – occasionally

  • Climb steps/ladder – occasionally

  • Kneel/squat - occasionally

Work Environment:

  • Temperature is moderate

  • Equipment in motion (forklifts, electric pallet jacks, scooters)

Acknowledgement:

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.

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