Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

Compass Group, North America FRONT DESK CLERK (PART-TIME) in ASHLAND, Massachusetts

Posted Date: Nov 24, 2021

  • We are hiring immediately for a FRONT DESK CLERK position.

  • Location:529 Chestnut Street Ashland MA 01721 Note: online applications accepted only.

  • Schedule: P/T Friday & Saturday, 11pm - 7am, Night Audit

  • Requirement: Previous hotel experience preferred*Internal Employee Referral Bonus Available

    Free meals, valued up to $20 per day! Choose from a delicious variety of fresh food served daily. Receive two free meals for every shift worked.

    Free uniforms and laundering service available at select locations.

    We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 932815.

    The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:

    Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

    What makes FLIK click

    What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

    We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products. Essential Duties and Responsibilities:

  • Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.

  • Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.

  • Speaks to guests and coworkers using clear, appropriate and professional language.

  • Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.

  • Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.

  • Processes all payment types, including room charges and cash, check, debit and credit transactions.

  • Processes all check-outs; resolves issues related to late disputed charges.

  • Answers, records and processes guest calls, messages, requests, questions and concerns.

  • Follows up with guests to ensure issues have been met to their satisfaction.

  • Coordinates with Housekeeping to track readiness of rooms and report guest concerns.

  • Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.

  • Provides guests directions and information regarding the property and local points of interest.

  • Runs daily reports, identify any special requests and check reports for accuracy.

  • Assigns rooms according to guest request and preferences whenever possible.

  • Completes designated cashier and closing reports in the computer system.

  • Balances and drops receipts according to accounting specifications.

  • Practices safety standards at all times.

  • Complies with record retention, Standard Operating Procedures and daily responsibilities.

  • Performs other duties as assigned.

    Associates at FLIK are offered many fantastic benefits.

    Both full-time and part-time positions offer the following benefits to associates:

  • Medical

  • Dental

  • Vision

  • Life Insurance/AD

  • Disability Insurance

  • Retirement Plan

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

    In addition, full-time positions also offer the following benefits to associates:

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

    About Compass Group: Achieving leadership in the foodservice industry

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

    Req ID: 932815