Massachusetts Veterans Jobs

Title: Customer Care Advocate

Location: United States; Warwick, RI. Virtual Role with In-Person Training. New Hires must live within a commutable distance of our Warwick location.

Key Responsibilities:

At all times enhance and strengthen relationships between the customer and MetLife. Customer Care Advocates are expected to perform these responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills.

• Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

• Servicing customers who possess a MetLife policy by responding to requests via telephone.

• Research and respond to requests and discuss options regarding various aspects of the policy and procedures.

• Assist with site access and refer requests for other policy modifications to appropriate areas

Essential Business Experience and Technical Skills:

Required:

• New hires should live in a commutable distance from the site the role is posted in.

• High school diploma or GED equivalent.

• Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET).

• Must be available for the full duration of in office training from January 6th, 2025, to February 26th, 2025.

• Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc.

• Experience accessing and navigating up to 10 electronic systems to provide complete response.

• Must possess a professional and engaging phone voice and demonstrate a true desire to help people.

Preferred:

• Previous Call Center experience preferred.

• Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products.

• Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette.

• Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of MetLife

• Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home.

• Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation.

• Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need.

Business Category

Global Technology & Operations

Number of Openings

2

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.