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Seniorlink/Caregiver Homes Hybrid- Office Assistant in Auburn, Massachusetts

The Office Assistant (OA) is responsible for administrative and operational support for a team. Representing the face of the company, the OA provides internal and external customer service via email and phone. Additionally, this position provides administrative support to the team including document management, data entry, reporting, and calendar management.

  • Provide excellent customer service to internal and external customers in daily interactions over the phone and via email

  • Perform outreach to internal and external customers to obtain and manage required paperwork; upload documents into system of record

  • Coordinate day-to-day operations, including calendar management, data-entry, preparation and distribution of electronic and/or paper communications. Assist with preparation of reports as needed.

  • Support team with equipment and supply needs, as well as with system updates

  • Perform accurate and timely record management in support of ongoing survey readiness and compliance standards

  • Perform other duties as assigned.

  • Two (2) years of previous experience in a professional office environment is required, preferably in a healthcare setting

  • Strong understanding of Microsoft Office products

  • Strong attention to detail; Ability to prioritize tasks efficiently

  • Strong written and oral communication skills; Strong interpersonal skills

  • Ability to understand medical regulatory practices and services.

Formerly Seniorlink and Caregiver Homes, Careforth empowers thousands of family caregivers across the United States to confidently care for their loved ones at home. Everyday our team of trained nurses and care coaches engage in real conversations with caregivers, personally and via our proprietary digital collaboration app, to provide emotional support, personal guidance, and connections to community resources. Headquartered in Boston, Careforth’s caregiver programs and services improve health outcomes, provide cost savings for those receiving care, and increase engagement and satisfaction for health plans and providers. Through it all Careforth supports family caregivers. At every turn.

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Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

ID: 2023-4180

Street: 11 Midstate Drive