Massachusetts Veterans Jobs

Description We are in search of a Service Desk contract to become a part of our team in Auburn, Massachusetts. This role involves acting as a focal point for addressing technical support issues from our internal business partners. You will be tasked with responding to these issues by gathering all necessary information to either resolve the issue during the initial contact or forward it to the correct support team for resolution.

Responsibilities:

• Act as the primary point of contact for technical support issues from internal business partners

• Gather all the necessary information to effectively respond to issues

• Resolve issues during the initial contact when possible

• Forward complex issues to the correct support team for resolution

• Assist the business with Deskside and Phone Support for IT incidents and requests

• Leverage skills in Technical Support and Workstation Support to troubleshoot and resolve issues

• Use your Phone Presence skills to effectively communicate with business partners

• Provide Call Center Customer Service, ensuring a high level of customer satisfaction

• Provide Deskside Support to business partners, resolving their technical issues in a timely manner

• Collaborate with Business Partners to understand their technical needs and provide appropriate support. Requirements • Proficiency in providing technical support to users in a detail oriented and courteous manner

• Experience in workstation support, ensuring smooth operation and minimal downtime

• Exceptional phone presence, with the ability to effectively communicate complex technical information to non-technical users

• Prior experience in a call center or customer service role, with a strong focus on providing high-quality service

• Ability to provide deskside support, including troubleshooting and resolving hardware and software issues

• Experience in liaising with business partners to understand their technical needs and provide appropriate solutions

• Familiarity with service desk operations and best practices, with a focus on ensuring efficient and effective support services. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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