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Compass Group, North America AGENT, GUEST SERVICES (FULL-TIME) in BABSON PARK, Massachusetts

Posted Date: Sep 14, 2021

  • We are now hiring for a full-time AGENT, GUEST SERVICES position.

  • Location: Babson Executive Conference Center; One Snyder Drive, Babson Park, MA 04257 Note: online applications accepted only.

  • Schedule: Shifts include days, nights & weekends.

  • Requirement: Prior guest services experience is preferred!*Internal Employee Referral Bonus Available

    We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 881454. Additionally, you can get in front of the hiring manager faster and share what makes you unique with a Prerecorded Video Interview! Click here (https://vimeo.com/335887633) to learn more!

    The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

    Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

    At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Essential Duties and Responsibilities:

  • Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.

  • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.

  • Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.

  • Balances and drops receipts according to accounting specifications.

  • Provides guests with information about the facility, services, and amenities.

  • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.

  • Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.

  • Fields and resolves guest complaints or escalate for resolution to appropriate department.

  • Assists guests in emergency situations.

  • Maintains adequate supplies and functional equipment at the Front Desk.

  • Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.

  • Perform other duties as assigned.

    Associates at FLIK are offered many fantastic benefits.

    Both full-time and part-time positions offer the following benefits to associates:

  • Medical

  • Dental

  • Vision

  • Life Insurance/AD

  • Disability Insurance

  • Retirement Plan

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

    In addition, full-time positions also offer the following benefits to associates:

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

    About Compass Group: Achieving leadership in the foodservice industry

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

    Req ID: 881454

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