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The MITRE Corporation HR Operations & HR Transactions Specialist in Bedford, Massachusetts

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us.

This role has a specific focus on providing timely, accurate and responsive services to employees and managers on matters of Workday HR transactions (transfers, changes of schedule, pay changes.), employee records, auditing data, HR forms and general HR policy information. Utilizes Workday to ensure integrity of data and optimal customer service. Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

Responsibilities include:

  • Provides first level functional support for all manager and employee end-users and HR staff members in Workday.

  • Carries out data entry quality control procedures that ensure accurate and timely processing of all HR job transactions according to all established policies and procedures and in compliance with regulatory and company requirements.

  • Responsible for HR Operational processes including HR transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information.

  • Ensures that all inquiries and concerns are resolved quickly, equitably and courteously by the HR Service Center team.

  • Conducts real-time, daily, weekly and monthly audits of HR transactions.

  • Validates transactions which impact payroll process.

  • Resolves cases with a high level of customer-focus. Coordinates the resolution of cases that require escalation or involvement from other HR Partners and Customers

  • Maintains confidentiality of all data and compliance with InfoSec, PHI and other requirements.

  • Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.

  • May refer to senior staff, if applicable, for assistance with day-to-day problems that may arise.

  • Performs other duties and tasks as assigned.

Minimum Qualifications:

  • 2 - 4 years of related experience with a High School Diploma or equivalent in education, or 2 years’ experience and an Associates’ degree, or equivalent combination of education and related work experience.

Required Qualifications:

  • Workday experience preferred.

  • Proven interpersonal, oral and written communication.

  • Familiar with standard concepts, procedures and practices within HR.

  • Must have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.

  • Ability to maintain confidentiality of all information.

  • Strong attention to detail.

  • Ability to multi-task in a fast-paced environment.

  • Ability to work well under pressure.

Preferred Qualifications:

  • Microsoft Teams, Excel and SharePoint.

This requisition requires the following clearance(s):


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At MITRE, we solve problems for a safer world. Through our federally funded R&D centers and public-private partnerships, we work across government to tackle challenges to the safety, stability, and well-being of our nation. As a not-for-profit organization, MITRE works in the public interest across federal, state and local governments, as well as industry and academia. We bring innovative ideas into existence in areas as varied as artificial intelligence, intuitive data science, quantum information science, health informatics, space security, policy and economic expertise, trustworthy autonomy, cyber threat sharing, and cyber resilience.