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The MITRE Corporation Senior Operations Engineer in Bedford, Massachusetts

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us.

MITRE’s Enterprise Computing, Information, and Security Center is seeking an experienced Operations Engineer with a background in implementing, managing and supporting backup infrastructure. This position is an exciting opportunity for a seasoned candidate seeking to be part of a collaborative team that leverages automation and cloud technologies to deliver infrastructure services for the organization. The ideal candidate will be able to lead and/or contribute to various high priority technical projects within the Corporate roadmap relating to enterprise backups and disaster recovery planning.

Responsibilities include:

  • Lead and/or contribute to projects for various high priority technical efforts within the Corporate Roadmap with an eye towards automation, recoverability, storage optimization and cloud migration opportunities for MITRE’s enterprise backups

  • Provide innovative ideas and lead technical projects that enable MITRE to enhance, expand, automate and/or optimize the backup systems and services supported by the Operations team

  • System administration and optimization of Corporate backup platforms

  • Contribute to MITRE’s Disaster Recovery planning, testing and documentation program

  • Within defined SLAs, provide troubleshooting support for issues within the teams’ supported areas

Minimum Qualifications:

  • Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

  • A minimum clearance level of Secret is required with the possibility of a Top Secret clearance being required based on future project/team needs.

Required Qualifications:

This position is focused on the advancement and sustainment of MITRE’s backup architecture and systems. Attention to detail and follow through on assignments is critical. As a senior staff member, the candidate needs to work effectively with minimal supervision.

  • Lead or support critical projects relating to backups to ensure best outcomes occur

  • Management of MITRE’s backup systems and associated peripherals – to include, but not limited to:

  • Scripting and Automation of routine tasks

  • Augmenting and evolving the backup environment for optimal DR recovery

  • Cloud migrations

  • Desktop backup integration and collaborative support with desktop engineering team

  • Reporting and analysis of key metrics

  • Administration of backup software, schedules and systems

  • Collaboration with key customers of the service

  • Triage and repair of issues

  • Provide and maintain architectural and procedural documentation of the environment

  • Cross train others on staff as needed to bring depth to the team’s support capabilities

Preferred Qualifications:

Technical

  • Hands on and in-depth experience with management of backup software using distributed disk based storage – CommVault experience is a major plus, but related experience with other backup products such as Veeam or NetBackup will be considered as well

  • Experience with disaster recovery planning, documentation and testing

  • Some experience or education focused on Cloud Migration strategies – AWS and/or Azure experience is a plus

  • Understanding of DevOps/Agile philosophy and a mindset to leverage it whenever possible

  • Extensive experience with Microsoft Server and/or RedHat Linux administration

  • Comfort with collection and analysis of key metrics within supported services – provide reports and propose/take action to proactively address potential issues

Other

  • Strong verbal and written communication skills and a willingness to learn from and teach others

  • Ability to lead small to mid-size efforts using project management skills

  • Strong analytical and problem-solving skills

  • Versatility and flexibility to be able to work across multiple efforts in a dynamic work program

  • Demonstrate a collaborative mindset with an ability to work/negotiate across diverse teams and staff levels

  • Must be able to obtain a Secret level of government clearance with the possibility of obtaining a top secret clearance in the future - must also demonstrate ability to maintain confidentiality of sensitive information

  • Participation in an on-call rotation

This requisition requires the following clearance(s):

Top Secret

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At MITRE, we solve problems for a safer world. Through our federally funded R&D centers and public-private partnerships, we work across government to tackle challenges to the safety, stability, and well-being of our nation. As a not-for-profit organization, MITRE works in the public interest across federal, state and local governments, as well as industry and academia. We bring innovative ideas into existence in areas as varied as artificial intelligence, intuitive data science, quantum information science, health informatics, space security, policy and economic expertise, trustworthy autonomy, cyber threat sharing, and cyber resilience.

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