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Instrumentation Laboratory - Bedford Senior Service Center Technician in Bedford, Massachusetts

Instrumentation Laboratory

Our Passion. Your Results.

Founded in 1959, Instrumentation Laboratory (IL) is a global leader in the development, manufacturing and distribution of diagnostic solutions for Acute Care Diagnostics, patient blood management and Hemostasis testing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing medical professionals the most valuable and complete solutions to enhance patient care.

As an integral part of Werfen, a global healthcare company dedicated to delivering the highest quality in vitro diagnostic products, IL is supported by significant resources, outstanding scientific expertise and a tremendous knowledge base. IL is headquartered in Bedford, MA, USA.

Position Summary:

Under minimal supervision, repairs, refurbishes, re-qualifies and performs preventive maintenance activities on instruments. Performs a variety of technical and administrative duties in the process of repairing and servicing instruments. Provides training, mentoring and assistance to Service Center Technicians as required

Key Accountabilities:

  • Performs all Service Center repairs on rental, customer and in-house instruments and close out associated Incident Report.

  • Rare field travel may be required.

  • Lifts and transfers instruments weighing approximately 50 pounds on benches and racks.

  • Troubleshoots mechanical, software, and hardware problems on all Service Center products.

  • Maintains inventory within the Service Center and assist Manager with miscellaneous duties as assigned.

  • Trains and advises less-experienced technicians in appropriate troubleshooting and corrective actions.

  • Determines and recommends resources required to assist in resolution of problems.

  • Ensures proper compliance with all IL procedures and policies.

  • Stays aware of bloodborne pathogens (training given by IL).

  • Maintains test fixtures and/or calibrating fixtures.

  • Performs other job related duties as assigned

Budget managed (if applicable): N/A

Internal Networking/Key relationships:

  • To be determined based on department needs

Skills & Capabilities: Administrative skills

Min Knowledge & Experience required for the position:

  • High school diploma or equivalent.

  • Five years of comparable experience in similar working environment.

International Mobility: Required: no

Travel requirements: Some travel required

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Instrumentation Laboratory appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V

Werfen is a global leader in in vitro diagnostics (IVD) in the specialities of Hemostasis, Acute Care Diagnostics and Autoimmunity. Our core business is dedicated to R&D, manufacturing and distribution of diagnostic systems for hospitals and clinical laboratories. Our other areas of expertise include Original Equipment Manufacturing, Clinical Software, Clinical Chemistry, Infusion Therapy, and Medical Devices and Scientific Instrumentation Distribution.

We operate directly in over 30 countries and in more than 100 territories through distributors. In 2016, our turnover was approximately 1.2 billion euros and we had an average workforce of 4,400 people. Currently, we are over 5,000 employees.

Job ID: 2022-5746

Shift: 1st

External Company URL:

Street: 180 Hartwell Road