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HighRes Biosolutions Applications Specialist - Laboratory Automation in Beverly, Massachusetts

The position is educational, demanding, and rewarding, using your scientific skills to connect life sciences with automation. The Applications Specialist fulfills a critical, customer-facing role in successful establishment of HighRes solutions as an integral part of each customer’s business.

The Applications Specialist – Laboratory Automation has two core responsibilities:

  • Partner with Sales Managers to support the progression of new business opportunities into delivered projects. This includes in-depth analysis and translation of customers’ scientific requirements, design of technical solutions and presentations/demonstrations to support and de-risk this process.

  • Work with internal colleagues and current customers to ensure all elements of system purchases are meeting requirements. This includes detailed handover to the deployment team, and occasionally includes help with technical implementation, acceptance testing or customer support.

  • Analyze customer requests for proposals and define the optimal technical solution including workflow modelling and throughput analysis, instrument specification and system layout review. Customers are primarily in the US, however, Specialist will also support EU and Asiatic regions.

  • Compose skilled technical documentation for proposal and specification documents, provide presentations to support the sales process.

  • Work with Project Managers and Deployment Specialists to ensure accurate deployment of systems.

  • Assist with the development of client protocols that will run on our robotic systems.

  • Participate in conferences/exhibitions with sales team, and support marketing efforts.

  • Maintain up-to-date knowledge of industry application trends, including methodologies, new devices/instruments, and software tools.

  • Ability to shift appropriately between detail-oriented tasks and “big picture” perspective, for efficacious progression of a project

  • Enthusiasm for a variety of technical and collaborative responsibilities, coupled with a sense of ownership/responsibility

  • High tolerance for challenge, enjoy being a “go-to” resource for knowledge and problem-solving

Essential Knowledge and Skills:

  • Technical Background – minimum BS degree in Scientific/Engineering discipline.

  • Minimum five years’ industry experience, with preference to Biotechnology-specific experience.

  • Experience in automated laboratory systems and devices in a high throughput screening, compound management, drug discovery, or research automation setting is desired.

  • Exceptional communication, presentation, customer service and conflict resolution skills.

  • Experience with scheduling software for automated laboratory systems is a plus.

  • Experience with custom scripting of lab automation instrumentation, or experience with larger custom software or LIMS integration projects in a lab setting is a plus.

Additional Requirements:

  • After COVID-19 travel restrictions have lifted, the candidate will be comfortable with travel consisting of up to 30% of the year. Typical visits are 1 to 2 days in duration.

  • Domestic and international travel; passport and driver’s licence required.

ID: 2021-1409

External Company Name: HighRes Biosolutions

External Company URL:

Street: 102 Cherry Hill Drive