Lahey Health Customer Service Rep. - Laboratory in Beverly, Massachusetts
Welcome to Beverly Hospital, part of Beth Israel Lahey Health. Beverly Hospital is a full service, community hospital providing leading-edge, patient-centered care to North Shore and Cape Ann residents. The hospital provides a full-range of state-of-the-art care and services including primary care, cardiovascular care, surgery, orthopedics, emergency care, maternity, pediatrics, as well as many other specialties. Beverly Hospital is nationally recognized for patient safety as it is one of only 42 hospitals in the United States to be awarded an “A” grade from The Leapfrog Group – the nation’s leading nonprofit watchdog on hospital quality and safety.
Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.
About the Job
The Customer Service Representative, under the direction of the Lab Outreach Manager, performs functions which include: answering telephones, provide results via telephone, fax and mail, assists patients and clients with questions and/or complaints, resolves internal laboratory specimen problems, acts as a liaison between customers and the laboratory to promote increased customer satisfaction with laboratory services by both successfully answering inquires/resolving problems and by presenting a positive, professional image.
40 hours per week, day shift.
Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
High School graduate or equivalent1-2 years experience in a healthcare related setting, preferable in the LaboratoryPrevious Customer Service experience preferredMedical Terminology. Word processing at 40 WPM
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