Massachusetts Veterans Jobs

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Director for Facilities and Clinical Engineering Services is responsible for the strategic direction and oversight of Facilities and Clinical Engineering Services across all campuses. They are responsible for successfully coordinating and directing all activities within the Facilities and Clinical Engineering Services through subordinate managers, supervisors and employees. Highest possible client and customer satisfaction, employee relations and retention programs effectiveness are to be maintained and financial goals achieved for the organization. In carrying out assigned responsibilities, the Director must ensure that all personnel under their operations adhere to all Governance, Corporate and Division policies and procedures.

Job Description:

Primary Duties and Responsibilities

1. Financial

• Develops a business plan and budget for maintaining all facility assets.

• Develops financial forecasts and balances programs and resources for the department.

• Responsible for attainment of financial goals.

• Responsible for accuracy and timeliness of financial data and statistics.

• Reviews and analyzes financial statements, operating reports and other financial results.

• Recommends and manages capital requirement to maximize financial returns.

• Monitors and audits accounting and control process.

• Responsible for productivity and staffing that is appropriate to needs.

• Monitors period analysis reports and initiates action plans as necessary.

2. Client and Customer Satisfaction/Relations

• Establishes and maintains satisfaction of customers.

• Maintains an active stewardship program at multiple levels within the organization.

• Administers required surveys (and other feedback instruments) and responds in a timely and effective manner.

• Ensures that all employees demonstrate service orientation toward customers.

• Executes facility service programs to meet the organization’s needs.

• Develops, implements and monitors maintenance activities.

• Ensures that communication is effective in all areas.

3. Program and Quality Standards

• Responsible for implementation and effectiveness of maintenance programs at all assigned properties.

• Encourages employee creativity and innovation with agreed upon standards.

• Takes necessary actions (by use of regulatory and non-regulatory inspection reports) to ensure that all quality and service standards are met.

• Provides recognition for employees when programs are implemented with success.

• Ensures compliance with all accreditation and regulatory agencies.

4. Business Growth and Marketing

• Responsible for the implementation and compliance with the agreed upon Corporate and Divisional goals.

5. Human Capital

• Responsible for compliance with all Human Resource policies and procedures by all employees.

• Participate in Human Resource planning process to ensure that the organization is adequately staffed.

• Responsible for the correct and fair wages and benefit administration.

• Works closely with the Human Resource Manager to ensure the achievement of Safety, EEO, benefit administration and other human resource program goals within the division.

• Responsible for selection of staff employees and as required, management personnel.

• Provide opportunities for advancement and other developmental experiences for successful managers and employees.

• Responsible for the implementation of an effective Employee Relations Program throughout the department.

6. Leadership and Managerial Skills

• Demonstrates and promotes NHC culture, values and management philosophy.

• Demonstrates a proactive and enthusiastic attitude in striving and meeting NHC business goals and objectives.

• Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees.

• Continuously “Rounds” to maintain contact with customers, employees and patients.

• Visits departments / units on a routine basis to ensure that a sharing and exchange of ideas and experiences occurs.

• Promotes teamwork within the department.

• Coaches and counsels’ employees and managers as needed; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth.

• Represents NHC both professionally and ethically at all times.

• Interfaces proactively with all hospital departments to obtain best facility service results for all occupancies.

• Acts as a positive role model.

7. Other (As Determined with Immediate Supervisor)

• The employer may, at its discretion, assign further duties not currently listed in the job description.

• Other functions which the employer may assign to the employee from time to time.

Minimum Qualifications

Education and Experience

• 8-10 years management experience in the healthcare field

• Has their Certified Healthcare Facilities Management (CHFM)

• Experience in facilities maintenance activities, planning, and directing programs to maintain the physical environment.

• Bachelor’s Degree in facilities management / engineering or similar required, Advance degree ideal.

• Demonstrated professional development.

• Comprehensive knowledge of accreditation process and other regulatory agencies

• Ability to analyze and interpret financial and other data.

• Customer Service orientation

Skills

• Effective verbal and written communication skills

• Strong, confident interpersonal skills including congeniality and tact.

• Planning, organizing and effective management skills.

• Working knowledge of building automation systems

Abilities

• Ability to understand complex facility issues.

• Ability to act with a sense of urgency and get things done.

• Ability to manage multiple priorities and meet the requests of multiple customers/stakeholders.

• Ability to work well with others.

• Ability to deliver both good and bad news to constituents.

• Ability to work positively with physicians and manage their expectations.

• Ability to engender trust and confidence.

• Ability to bring high energy to starting and completing tasks.

• Ability to anticipate and solve problems.

Other Characteristics

• Insightful, possessing inductive reasoning.

• Presents a highly polished, professional appearance.

• Holds self and other accountable.

• Team player orientation

• Personal and professional integrity

• Aggressive, but kind

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled