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Beth Israel Lahey Health Intensive Care Coordinator, Community Service Agency in Beverly, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Description:

Sign on bonus up to $3000 (pro-rated for part time and master's only) and New Increased Competitive Pay Rates

The Community Service Agency (CSA) uses a wraparound model to support youth (ages 3-20) and their families to be successful in the home or community setting. CSA uses a family-centered approach and our services are culturally sensitive.

Our Intensive Care Coordinators (ICCs) support youth and families by building new skills, helping them to access community support, and ensuring that all service providers are working together. ICCs collaborate with various community systems including: schools, Primary Care Providers, Department of Children and Families, courts, and other mental health agencies. The ideal candidate is a team player that is organized, compassionate, and motivated to help youth and their families meet their goals and improve their lives.

Additional opportunities for ICCs include: training in trauma informed care models, training and utilization of the evidence based Wraparound model, potential quarterly bonuses and productivity incentives and participation in on-call phone support for a monetary stipend.


  • Facilitate the development of a Care Planning Team (CPT) which will include both formal and natural supports.

  • Coordinate and communicate with members of the CPT to ensure implementation of the Individual Care Plan (ICP) and Safety Plan.

  • Meet with youth and family regularly. Visits may occur in the office or in a community location such as the family's home, school, etc.

  • Monitor and review progress towards Individual Care Plans (ICPs).

  • Complete documentation to reflect services provided in a timely manner.

  • Carry a caseload as assigned.

  • Communicate with Managed Care Entities to ensure authorization for services provided.

  • Meet productivity standards for hours worked.

  • Build and adjust schedules as necessary to meet the needs of persons served. Afternoon/evening hours are required. Staff must be willing to schedule and hold appointments based upon the needs of the families served.


  • Master's Degree in a Mental Health or a related field preferred.

  • Bachelor’s degree in a human services field and one year of relevant experience working with families or youth.

  • Valid driver's license, good driving record, and reliable vehicle. Willingness to travel and transport youth as needed.

Schedule: Full time, 40 hours. M-F

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled