Massachusetts Employer IT Support Specialist in Beverly, Massachusetts
Job Title: IT Support Specialist Classification: Exempt Reports to: Network Administrator Summary/Objective The IT Support Specialist will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Administers end-user workstations and supports end-user activities utilizing VLANS on a primarily Microsoft Windows-based local area network (LAN) * Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions. * Installs, configures and maintains personal computers, Windows PC, server VMs, phones and desktop wiring, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment * Performs and/or oversees software and application installation and upgrades. * Maintains site licenses for department/organization. * Implements and maintains device security, including maintaining antiVirus, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. * Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties. * Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems. * Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. * Assists personnel of other departments as a computer resource * Provides computer orientation to new and existing company staff. Required Competencies * Apply knowledge of computing systems and software structure * Ability to communicate technical information to nontechnical personnel. * Ability to install, configure and maintain personal computers, networks and related hardware and software. * Knowledge of Windows desktop and server OS, vmware environment, applications, procedures and techniques JOB POSTING * Ability to identify and resolve computer system malfunctions and operations problems * Skill in organizing resources and establishing priorities * Excellent verbal and written communication skills. * Ability to learn and support new systems and applications * Windows 7, Windows 10* Windows Server GPO knowledge * Strong verbal and written communication skills Supervisory Responsibility This position has no direct reports. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, some of which may be done with accommodations. While performing the duties of this job, the employee is regularly required to communicate both verbally and in writing. The employee is frequently required to sit or move about the office, use a computer, and reach with hands and arms. May be necessary to lift up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision. Position Type/Expected Hours of Work This is a full-time salaried position, and hours of work and days are Monday through Friday, 8:00am. to 5pm.