Salesforce.com, Inc 2:2:2 Program Lead in Boston, Massachusetts
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Customer Success Group
The Professional Services 2-2-2 Program Lead is a proven, passionate and strategic professional. In partnership with the CSG Enablement team and global Professional Services field teams, they will help create the vision of what success should look. They will lead internal teams to develop a long-term enablement strategy using the existing 2-2-2 model and will leverage potential tools to help measurably increase success. This role requires frequent communications with and on behalf of the Global Professional Services organization to scope new pieces of work, direct projects, manage expectations, escalate risks, and report on performance.
Partner with Services Leadership, GPC, Internal Business Partners, and CSG Enablement team to ensure project/program delivery aligns with overall satisfaction and longer-term strategies
Build trust and credibility with executive leadership and the Professional Services field teams in order to align learning needs with business challenges and organizational priorities
Facilitates meetings at multiple levels, including executive steering committee meetings to working sessions with enablement teams
Manages overall program documentation including but not limited to project plans, scope documents, meeting minutes, and issue & risk logs
Leads communication strategy, plan & execution
Ensures projects are delivered within scope and on time
Works closely with Global Practices and Competency (GPC) Lead to identify SMEs to gain insight into learning priorities to influence program strategy
Preferred Qualifications and Skills:
Minimum of 10 years SaaS sales leadership experience
2+ years of relevant experience, including corporate learning experience, in a mid-to-large-sized organization.
Understands salesforce products and teams to drive optimal cross org alignment
Knowledge of industry-leading trends in learning strategies and tools
Strong interpersonal skills; adept at resolving complex business issues and moving solutions to the next level.
Strong communication skills and training background
Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes.
Ability to plan, manage and deliver multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines.
For Colorado-based roles: Minimum annual salary of $81,000. You may also be entitled to receive a bonus, restricted stock units, and benefits.
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