Cigna Account Manager, intelliPath Connect Implementations - (Work at Home) - eviCore in Boston, Massachusetts
The Account Manager Lead Analyst for the intelliPath Connect solution provides total relationship management for a portfolio of clients from new implementations through continued contract renewal process. Establish and maintains effective rapport among customer executives, managers, and staff. Completes roll-out of provider software solutions at customer sites. Promotes system optimization through on-going client evaluation of goal achievement, strategy revisions, software configuration, upgrades, and training. Identifies add-on business opportunities, by identifying solutions to other client problems, offering guidance on software and service options. Manages risk within client portfolio to maximize client satisfaction, outcomes and minimize churn
3 years of provider health system, revenue cycle management or healthcare IT analyst experience (Epic, Cerner, Allscripts experience preferred)
2 years experience implementing healthcare software solutions
Minimum two years account management, sales or sales support experience
Strong consulting, systems software and service implementation, process improvement, support and training
Strong knowledge of medical benefits management processes to consult on solutions for identified customer challenges
Multi-client management with the ability to develop a territory plan for assigned client portfolio
Superior presentation skills with customer executives and staff to introduce new/enhanced system functionality to client portfolio
Strong analytical skills, software/system issue investigation/triage and attention to detail for customer status reporting
Excellent verbal and written communication skills for internal and external messaging
Expert computer user for a variety of applications including Microsoft Office and Tableau
Understands information technology concepts and processes
Ability to coordinate with the Sales Team on mutual customer accounts
This position is not eligible to be performed in Colorado.
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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