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Randstad US administrative assistant in boston, Massachusetts

administrative assistant.

  • boston , massachusetts

  • posted february 6, 2024

job details


  • $23 - $26 per hour

  • temp to perm

  • high school

  • category healthcare support occupations

  • referenceAB_4461981

job details

The Practice Assistant is responsible for the day-to-day patient and customer interactions within the Department of Dermatology. The Practice Assistant is the main frontline contact and will interact with customers in person, by telephone, and/or electronically. Since the role has a significant impact on patient care, patient satisfaction, clinical operations, and clinical revenue, the position requires outstanding customer service skills, attention to detail, and the appropriate technical skills to meet the job requirements in a timely and accurate manner. The pay range for this role is $23 /HR to $26/HR. Flexible schedule Monday to Friday between 7:15 AM and 5:45 PM. Please today. All resumes and inquiries can be sent to Alex Varela at Thanks and we hope to speak with you soon.

salary: $23 - $26 per hour

shift: First

work hours: 8 AM - 4 PM

education: High School


  • Assume primary responsibility for scheduling patient appointments

  • Ensure customer satisfaction by appropriately managing the appointment schedule

  • Verify patient's identity using 2+ identifiers when scheduling and during the check-in process

  • Verify the patient's appointment time and physician

  • Maximize EPIC application features by accessing all available scheduling data and resources

  • Optimize access and satisfaction by maintaining and coordinating appointment waitlists

  • Coordinates physician cancellation (reschedule) lists as required

  • Ensure outbound calls or other communications are documented on the patient's appointment record in EPIC

  • Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls

  • Ensure that patient questions are appropriately answered

  • Answer incoming telephone lines in a timely and professional manner

  • Respond to telephone messages within established timeframes

  • Respond to all electronic communications from patients, staff members, physicians, and outside referral sources


  • High School Diploma

  • Epic Software Scheduling a plus

  • Microsoft Office Suite

  • Excellent communication, interpersonal skills and consistently foster positive customer experiences

  • Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information

  • Previous healthcare/ patient care experience


  • Practice Management Software

  • epic

  • Microsoft Office

  • Microsoft Excel

  • Microsoft Word

  • Communication

  • Interpersonal Skills

  • Interpersonal Sensitivity

  • Customer Service

  • High Volume

  • Telephone Etiquette

  • Healthcare

  • Patient Care Coordination


  • Years of experience: 2 years

  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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alexandra varela