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Children's Hospital Boston Administrative Associate II - Adolescent Medicine in Boston, Massachusetts

57656BRTitle:Administrative Associate II - Adolescent MedicineDepartment:Medicine-AdolescentAutoReqId:57656BRStatus:Full-TimeStandard Hours per Week:40 Job Category:AdministrationJob Posting Description:At BCH, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives.

The Division of Adolescent/Young Adult Medicine is looking for an energetic and organized administrative professional for a full-time position. This is an excellent opportunity for those with an interest in adolescent health.

The Administrative Associate II will be responsible for:

  • Providing clinical and academic administrative support to three faculty members, and support to the Chronic Fatigue/Complex Care program and ACO initiatives in the Division

  • Communicating via phone, email, and the electronic health record ensuring all administrative and support duties are completed accurately and delivered with high quality in a timely manner

  • Completing intakes and coordinating appointments for chronic fatigue/complicated referral and primary care patients

  • Manage databases of complex primary care patients

  • Provide support for population management/ACO team

  • Conduct patient outreach via phone, email, and paper mail to coordinate visits, including annual physical exams, immunizations, and check-ups

  • Coordinate provider schedules and act as a liaison between providers, nurses, administrators, and patients

  • Cover the front desk at least once/week in the Adolescent Medicine practice

  • Manage appointments, meetings, travel arrangements, reimbursements, and licensing and accreditation paperwork

  • Assist with conducting literature reviews and CV preparation

  • Assist with preparing materials for IRB and other Agency Reviews

  • Works with supervisor to perform research related tasks including managing databases, reference manager, and tracking budgets

To qualify, you must have:

  • Work requires a high school level of educational development required. Bachelor’s degree preferred.

  • One year of relevant administrative experience required. Experience with and/or interest in working with adolescents and their families preferred.

  • Work requires the analytical skills and judgment to interpret data and take the appropriate action in circumstances or situations vary.

  • Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • Experience and comfort using technology, including Microsoft Office (PowerPoint, Excel, and Outlook)

  • Capacity to learn new software including Electronic Health Record programs and/or programs in data management, reference databases, etc.

  • Experience with programs such as PubMed and RedCap preferred.

  • Proficiency in Spanish desirable

  • Experience in working as part of a team as well as ability to take initiative and work without direct supervision

  • Strong organizational, time management, and communication skills

  • Ability to work in a dynamic, fast-paced environment

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular