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State of Massachusetts ADMINISTRATIVE COORDINATOR in Boston, Massachusetts

/Attention applicants: Do not apply for this position using the MassCareers website./ To apply, follow the link belowto the Attorney General’s Office direct application page. https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASP// ADMINISTRATIVE COORDINATOR CONSUMER ADVOCACY & RESPONSE DIVISION PUBLIC PROTECTION & ADVOCACY BUREAU WESTERN MASSACHUSETTS REGIONAL OFFICE, SPRINGFIELD Attorney General Healey is looking for a highly motivated person to join her team to assist in the processing of consumer intakes for the Consumer Advocacy & Response Division and to serve as the receptionist for the Western Massachusetts Regional Office in Springfield. The Consumer Advocacy & Response Division receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings. To provide the highest quality of services and access for all of the Commonwealth’s residents, the Attorney General maintains an office in Springfield. Office staff includes attorneys, investigators, consumer specialists, paralegals, victim witness advocates, outreach coordinators, and administrative staff. The Western Massachusetts Office works closely with local community organizations to provide outreach and educational programs on important consumer and public safety issues. Primary Duties: The Administrative Coordinator will be located in the Western Massachusetts Regional Office and will provide administrative support to the Consumer Advocacy & Response Division. The responsibilities for this position include, but are not limited to, the following: (1) data entry and validation of consumer complaints into the AGO’s record system; (2) processing of letters in response to consumer complaints; (3) assisting with the collection, review, and response to requests for records under the public records laws; and (4) other administrative duties, as needed. The Administrative Coordinator will also meet with members of the public seeking to file consumer complaints in person at the Western Massachusetts Regional Office. Additionally, the Administrative Coordinator will greet guests and members of the public visiting the Western Massachusetts Regional Office, assist members of the public who wish to file complaints with the Attorney General’s Office, assist with processing mail, and generally, support the administrative needs of the office, as needed. Position Type: Full-Time/Non-Exempt Salary: $42,000 to $44,000 _Application Instructions_: To apply for this position, visit the Employment and Recruitment Portal of the Attorney General’s Office at: https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASPand apply directly. You will be asked to submit a cover letter and resume when applying for this position. The application deadline is December 15, 2021. Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants who are in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041. Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office. * _Inquiries regarding position & status may be made to_: Isabel Silva, Managing Administrative Assistant Public Protection & Advocacy Bureau (617) 963-2922 _Position Requirements_: We seek an individual committed to working in the public interest who is able to build rapport with people from different ethnic, cultural, and economic backgrounds. A bachelor’s degree or related education and/or experience is required. Strong computer skills and a working knowledge of Microsoft applications, such as PowerPoint, Outlook, and Excel, is required. Knowledge of SharePoint is a plus. The Administrative Coordinator should be able to handle multiple tasks, meet deadlines, and take a systematic, organized approach to the workflow. The Administrative Coordinator should have the ability to work effectively in a team environment, value punctuality and timeliness, and assume responsibility for and take pride in their work. Bilingual candidates preferred. The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment. _Please Note_: Vaccines are required of all AGO employees. Absent an approved medical or religious accommodation or pregnancy exemption, all new hires must be fully vaccinated prior to beginning employment with the AGO. We currently anticipate returning to the Office under our new hybrid model on January 10, 2022. /The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions./ *Do not select MassCareers “apply online” option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office. You must apply directly at: *www.mass.gov/ago/employment.* Job: Unclassified* *Organization: Office of the Attorney General *Title: *ADMINISTRATIVE COORDINATOR Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 21000AJY

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