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American Express Global Business Travel Air optimization data analyst in Boston, Massachusetts

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Are you ready for the next step within GBT? This is an excellent opportunity to expand your knowledge and skills in the area of revenue optimization for our air and ground transportation content and work hands-on with our latest developments like our NDC content!

The position of Marketplace Optimization Analyst sits within the Air and Ground Transportation Team and is an integral part of the Global Business Partnerships organization. The Air and Ground Optimization Team ensures preferred suppliers who provide us with the best content receive foremost support by deploying technology and tools to highlight the key attributes and benefits of these products to our customers so that they can make the best purchasing decisions. As a result, our premium client base would continue to grow, and we would create a virtuous circle driving value for both our preferred suppliers and our customers.

The ideal candidate will have a hands-on mentality combined with a creative mindset, comfortable interpreting data and who can use analytics to deliver actionable insights and impactful recommendations that optimize revenue performance.

What You'll Do:

  • Daily audits of optimization EDIFACT and NDC campaigns to ensure accuracy and traction.

  • Daily management, troubleshooting and reporting of SNAP tickets as they relate to any content & pricing discrepancies (including NDC) reported by Travel Counselors, CGM’s and/or other support teams.

  • Assisting other teams with PCC and Client NDC activations and implementations.

  • Strategically collaborate with the Team Managers to support & execute the vision for supplier optimization.

  • Perform in-depth analysis leading to the development and execution of optimization campaigns that enhance GBT Marketplace Partner’s value proposition, including NDC content distribution.

  • Quality Assurance with all Online & Offline Booking Tools to ensure adequate support for GBT’s Marketplace Partners.

  • Cultivate strong relationships with Global Revenue Management (GRM) & other GBT teams such as Traveler Care & Global Travel Technologies.

  • Support Cost-Benefit Analysis (CBA) on prioritized business requirements & functional specifications related to Marketplace optimization and drive them to completion with Product Teams.

This role may involve international travel. Due to the unique nature of Marketplace Optimization activities and the global nature of this role, some flexibility in working hours is required.

What We're Looking For:

  • An in-depth knowledge of at least two, preferably all three GDS Systems. Expertise in Sabre GDS is expected. OBT knowledge is a plus.

  • A strong understanding of air content distribution including NDC, online retailing and travel economics.

  • Proficient in using Excel databases, creating pivots and generally manipulating large data sets.

  • Ability to develop understanding of new industry trends and related opportunities for GBT

  • Ability to learn multiple complex GBT tools and adapt to change.

  • Excellent communication skills (written and oral), fluency in English & strong presentation skills.

  • Excellent organizational and planning skills, able to manage multiple projects with different deliverables at the same time, has attention to detail and ability to deliver within deadlines and highlights deliverable issues and suggested solutions on time.

#GBTJobs

Location

United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • Wellbeing resources to support mental and emotional health for you and your immediate family.

  • And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

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