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State of Massachusetts Allied Healthcare Program Manager in Boston, Massachusetts

The Allied Healthcare Program Manager is responsible for overseeing all Allied Healthcare training programs at Roxbury Community College (RCC), including but not limited to Clinical Medical Assistant, Phlebotomy, Medical Billing and Coding, Certified Nursing Assistants, and Home Health Aide. The Program Manager will ensure compliance with program certification and accreditation requirements; clinical agreements and partner healthcare organization regulations; and state and local requirements for students. The Program Manage will implement strategies to improve and expand the College's Allied Healthcare programs and options for enrollment, including promoting and marketing new and existing offerings to prospective students and expanding hybrid offerings. The Program Manager will also assist with implementing continuous improvement strategies to ensure that services are efficient, effective, high quality, and student-centered. The Program Manager will help advance RCC's partnership efforts by representing the College at community and business events. Supervision Received: The Allied Healthcare Program Manager reports to the Executive Director of the Center for Workforce Development. Duties & Responsibilities: * Manage the day-to-day operations of all Allied Healthcare programs. * Ensure compliance with third-party certification bodies' requirements. * Interview and recommend instructors for hire. * Serve as the initial point of contact for student inquiries. * Serve students in a way that is asset-based and stresses equity for all students. * Assess students and recommend them for acceptance to programs. * Review student applications to ensure students have all required immunizations. * Monitor student attendance and provide referrals to support services as appropriate. * Assess student performance in achieving course goals and objectives * Collect and analyze data to monitor and evaluate student outcomes * Evaluate programs and Instructors. * Collaborate with the Center of Workforce Development staff to continually improve programs. * Develop and maintain partnerships with employers, Community Based Organizations (CBOs), and the community to inform them of programs and identify services and externship sites that meet students' needs. * Participate in Open Registration activities. * Provide timely and professional responses to telephone, email, and walk-in inquiries from students. * Conduct public presentations to businesses and the community at large to inform them of allied Healthcare training programs. * Collaborate with the marketing department to develop meaningful marketing material and social media to branding to promote the Center's programs * Update marketing materials for flyers and the website. * Attend college and community events to promote and recruit students. * Attend campus meetings and serves on committees, as required. * Maintain an inventory of supplies and order supplies as needed. * Conduct walk-throughs of labs to ensure they are well-stocked, clean, and safe. * Maintain updated course description, course outline, and syllabi as appropriate * Keep accurate records following the Roxbury Community College policies. * Perform other duties as assigned. Work Schedule: * Flexible including nights and weekends * Work assigned schedule reliably and punctually. Requirements: * Bachelor's Degree Required. * One healthcare designation of RN, EMT, or other relevant certification required. * Maintains appropriate knowledge, experience, and skills in program areas. * Demonstrated ability to manage programs. * Committed to continuous quality improvement * Passionate about program areas. * Maintains a positive and proactive approach to problem-solving and developing innovative solutions to address challenges. * Has three-five years of proven experience in implementing workforce development programs, including grant-funded programs. * Excellent written skills * Strong interpersonal and communication skills. * Excellent organizational skills. * Experience with data analysis. * Ability to multitask and manage competing projects * Skilled at Microsoft computer applications including Word, Excel, Outlook, and PowerPoint Preferred Qualifications: * Master's Degree preferred * Experience in instruction of healthcare subjects. * Experience working with students from diverse social, cultural, and economic backgrounds who possess wide ranges of academic abilities and interests. * Prior experience in an urban community college or with diverse populations. * Experience with online and hybrid courses. * Bilingual (Preference for Spanish, French, Haitian Creole, Cape Verdean-Creole, or Portuguese). Additional Requirements: * All candidates must have legal authorization to work in the U.S. * The appointment is subject to SORI (Sexual Offense Registry Information) and a publicly accessible CORI (Criminal Offense Registry Information) background checks. Job: Administrative Services* *Organization: Roxbury Community College *Title: *Allied Healthcare Program Manager Location: Massachusetts-Boston-1234 Columbus Ave Requisition ID: 210003CS