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Job Information, Inc Analyst / Sr Business Analyst in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The Analyst/Sr Analyst, CSG Strategy & Analytics professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis – requiring a mix of market analysis, account optimization, and business operational support.

This role is part of a high-performance team comprised largely of former management consultants. Success in this role means assisting the Customer Success Group (CSG) to drive the continued success of Salesforce by supporting our customer success strategy. Sample projects range from the strategic to the very operational including supporting the creation of the retention strategy, evaluating growth opportunities, business planning, customer segmentation, and regular review of key performance metrics.

The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives.

The successful candidate will have relentless curiosity and possess a passion for creating innovative analysis to identify opportunities. Moreover, this person will excel at extracting insights from data and converting ideas to action.


  • Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) manage their KPIs

  • Proactively identify trends, risks, and opportunities in the business to influence and set market/account strategy

  • Understand the underlying data architecture supporting Customer Success and how to use it to report on business performance

  • Identify and optimize the true drivers of financial performance, productivity, customer engagement and other metrics

  • Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts

Desired Skills/Experience:

  • 3+ years of management consulting and/or business operations experience

  • SQL (preferably advanced)

  • Self-starter and a high degree of motivation to go above and beyond the task at hand

  • Bachelor’s degree in the quantitative field from an accredited university. MBA a plus

  • Valuable work experience focused on quantitative analysis, Excel, and logical reasoning

  • Experience with Tableau or similar data visualization tool

  • Familiarity with CRM and data management

  • Strong communication skills, both written and verbal

  • Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus

  • Strong situational analysis, negotiation, and decision-making abilities.

  • Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

For Colorado-based roles: Minimum annual salary of $83,700. You may also be entitled to receive 10% bonus, restricted stock units, and benefits

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.



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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with ( or .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.