Massachusetts Veterans Jobs

Application Support Analyst

Boston, MA

Hybrid

Contract

$50/hr - $58/hr

Duties and Responsibilities

• Learn off-the-shelf applications largely via self-study, both from the users’ perspectives and the support team perspective

• Work with users to resolve tiers 2 and 3 application or technical problems

• Work with users to define business requirements; define and implement processes for these requirements

• Perform systems testing on enhancements, upgrades, or modification projects

• Prepare detailed report specifications for reports requested by users

• Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools

• Train users on application functions, features and operations

• Write or provide succinct production documentation as required

• Troubleshoot and identify root cause analysis for systems issues

Minimum Experience and Required Skills

• A Bachelor's degree in Computer Science or related field;

• Four (4) years of experience in information systems programming and analysis including design, development, and implementation;

• Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)

• Three (3) years hands-on experience writing SQL queries with multiple tables;

• Effective organizational and analytical skills

• Hands-on experience with relational data bases

• Hands-on experience with complex SQL queries

• Ability to learn complex applications from both the user perspective and the administrative/”back end” perspective

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Tia Beckles

Specialization: Technical Support