Point32Health Application Systems Engineer (TIDE) in Boston, Massachusetts
Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here (https://youtu.be/S5I_HgoecJQ) .
The Application Systems Engineer is primarily responsible for the design and administration of the infrastructure directly supporting TIDE's software services. This position enables TIDE to meet its operational objectives by:
• Designing the service topology required to support the reliability and availability of TIDE’s business-critical applications.
• Extending the functionality of the TIDE web platform to maximize performance and availability.
• Implementing monitoring solutions that assist in the proactive identification of problems in TIDE’s production and test software service environment.
This role performs application systems engineering, maintenance, and design and support activities for all business applications. The ASE determines how to best integrate application components for optimal performance and designs the infrastructure layout.
Key Responsibilities/Duties – what you will be doing
Acts as primary point of contact between the TIDE group, Point32Health IT, and Managed Service Provider (MSP) staff.
Coordinates maintenance of business applications across platforms.
Defines system topology for enterprise business services.
Monitors, reports, and analyzes metrics to meet or exceed the business’ expectations for availability and performance of critical enterprise services.
Works with Point32Health IT and MSP to create high availability, redundant service deployments.
Maintains documentation that defines and describes the service environment.
Troubleshoots and provides production support for applications across platforms.
Provides input to plan, develop and document security audit responses, enterprise recovery plans, and disaster recovery guidelines.
Engages in monitoring and environmental tuning to identify areas where optimization is necessary.
Defines system requirements for applications.
Monitors performance tests, approach to performance tests and defines the correct tests to be used.
Collaborate with Product Owners for planning and requirement gathering for TIDE projects.
Perform root cause analysis on high severity issues.
Other duties and projects as assigned.
Qualifications – what you need to perform the job
- Required (minimum): BS, Computer Science or equivalent
- Required (minimum): 2-5 years related experience
Technical Skills and Knowledge:
Experience with the following programming languages:
Experience with 1 or more of the following cloud providers.
Microsoft Azure (preferred)
Experience with 1 or more of the following host platforms:
Experience working with version control software (GIT)
Experience working with collaboration technologies such as:
Listens well and clearly expresses questions to elicit understanding. Actively listens to colleagues and applies information gathered to work assignments.
Proactively and regularly interacting with others, via written and verbal communications.
Demonstrates positive, respectful, and professional communications style in written communications, group meetings, and individual meetings.
Communicates and escalates issues to peers, team leader/manager, and others, as appropriate
Ability to effectively communicate technical information to the business.
Demonstrates leadership through individual contributions:
Positive and professional attitude and interactions
Taking initiative to collaborate with and assist team members
Demonstrates self-motivation and persistency in successful completion of assignments
Additional Characteristics and Skills:
Tasks are performed across multiple platforms
Must understand dependencies among systems and across departments in IS
Broad experience rather than depth in one specialized area of expertise
Maintain expert level of industry and technical knowledge base
Working Conditions and Additional Requirements :
Must be able to work under normal office conditions and work from home as required.
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
May be required to work additional hours beyond standard work schedule.
CONFIDENTIAL DATA :
All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Health is considered confidential. Exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy, department guidelines/policies and all applicable laws and regulations at all times.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.
#LI- Hybrid #LI-BD1
Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At Point32Health, we strive to be a different kind of nonprofit health and well-being company, with a broad range of health plans, and innovative tools that make navigating health and well-being easier, guiding our members at every step of their health care journey to better health outcomes. We are committed to providing high-quality and affordable health care, improving the health and wellness of our members, and creating healthier communities across the country. The Point32Health name is inspired by the 32 points on a compass. It speaks to the critical role we play in guiding and empowering the people we serve to achieve healthier lives. Our employees are hard-working, innovative, and collaborative. They look for opportunities to grow and make a difference, and they help make us strive to be one of the Top Places to work in New England.