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Children's Hospital Boston Applications Support Specialist I in Boston, Massachusetts

56194BRTitle:Applications Support Specialist IDepartment:Innovation and Digital Health AcceleratorAutoReqId:56194BRStatus:Full-TimeStandard Hours per Week:40 Job Category:Information TechnologyJob Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness and in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed team and discover how your talents can change lives. Yours included.

This Applications Support Specialist I will be responsible for:

  • Assisting in the maintenance and administration of the Digital Health team’s systems in partnership with internal resources. Supports business process and technology. Tests assumptions and data.

  • Supporting the Digital Health team in performing system testing, system implementations, business process improvements, system upgrades, system optimizations, production activities and end user engagement improvement initiatives.

  • Providing support to Digital Health staff on defining and documenting system processes, data flow, controls and interfaces for Digital Health systems. Provides analytical and technical support to team members and end users.

  • Serving as the first contact between ISD or the vendor and the end user community pertaining to production issues, training issues, or changes related to system enhancements. Conducting analysis to determine root cause and resolution of issues. Guiding end users through diagnostic procedures in order to resolve issues. Works with technical teams and coordinates the resolution of problems. Escalating issues and proposed changes to supervisor.

To qualify, you must have:

  • Bachelor’s degree in Business Administration with a concentration in computer science or a closely related field.

  • Knowledge of project management software.

  • The analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in‑depth, experienced‑based cross‑functional knowledge.

  • Communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well‑developed writing skills.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular