Massachusetts Veterans Jobs

Job Summary

The Associate Director of Member Outreach and Engagement will spearhead a dynamic team dedicated to improving oral health outcomes through strategic member engagement initiatives. This pivotal role involves leading a team of 10 outreach coordinators ensuring flawless execution of multi-channel outreach tactics and driving innovation in member engagement strategies. The ideal candidate will excel at meeting contractual obligations exceeding client expectations and identifying creative solutions to enhance member engagement and client retention. As the Associate Director of Member Outreach and Engagement you will play a crucial role in shaping the oral health landscape for underserved populations. Your leadership will directly contribute to improving health outcomes driving client satisfaction and positioning the organization as an industry leader in member engagement strategies.

Key Responsibilities

• Lead and inspire a team of 10 outreach coordinators to execute comprehensive member outreach strategies

• Develop and implement innovative solutions to drive efficiencies in team processes and exceed outreach goals

• Stay abreast of industry trends best practices and regulatory changes to inform strategy and maintain competitive edge Program Management and Optimization 25

• Establish robust monitoring and tracking systems to ensure outreach efforts meet client expectations and contractual requirements

• Analyze member data to assess campaign effectiveness and recommend optimizations

• Manage team schedules and resources against annual budget allocations Client and Stakeholder Management 20

• Lead client outreach meetings presenting program goals objectives and status updates with executive presence

• Build and nurture cross-functional relationships to meet team goals and exceed client expectations

• Cultivate a network of strategic partnerships to enhance outreach capabilities Performance Analysis and Reporting 15

• Monitor measure and report key performance metrics of member outreach tactics

• Leverage data analytics to inform decision-making and strategy development

• Prepare and present comprehensive reports to upper management and clients Team Development 10

• Foster a culture of accountability excellence and continuous improvement

  Qualifications Required

• Bachelor's degree in Business Healthcare Administration Marketing or related field

• 7 years of relevant experience in customer experience member engagement marketing project management or consulting

• 3-5 years of experience managing teams of 10 people

• Demonstrated success in strategic management planning and project execution

• Proficiency in data analysis and performance metrics tracking Preferred

• Master's degree in relevant field

• Experience in healthcare or oral health industry

• Certification in Project Management PMP or similar Key Competencies

• Visionary leadership and strategic thinking

• Excellence in client relationship management

• Strong analytical and problem-solving skills

• Adaptability and resilience in fast-paced environments

• Exceptional communication and interpersonal skills

• Customer-centric mindset with a passion for improving health outcomes

  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

  § Medical, dental & vision

  § Critical Illness, Accident, and Hospital

  § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

  § Life Insurance (Voluntary Life & AD&D for the employee and dependents)

  § Short and long-term disability

  § Health Spending Account (HSA)

  § Transportation benefits

  § Employee Assistance Program

  § Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.