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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is redefining how consumers and business customers interface with healthcare products and services. Critical to this are the innovative products and services being developed by the newly formed Optum Insight Clinical Decision Support (CDS) team. The mission of the OI CDS team to deliver clinical solutions that deliver quadruple aim objectives and build trust with users.

The Associate Director of Business Operations will be a key player to ensure the OI CDS team works smartly, with responsibility for ongoing operations and procedures that enable our team to achieve its ambitious objectives. As a newly formed innovation team, this role will play a key role in designing and implementing best practice business operations, working closely with product development teams on goals, P&L tracking, and long-range planning, and establishing policies that shape our team’s vision and culture.

This fast-paced role will work across OI CDS teams at the intersection of Operations, Finance, and Strategy. We are looking for someone that has experience working in matrixed organizations, has a sound business acumen, and has solid executive presence who can quickly gain credibility and influence across both the OI CDS team and with our Enterprise partners.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Oversees business operations processes (finance, strategic reporting, program management, human resources, and legal) for one or more OI CDS teams

• Coordinate OI CDS goal setting process to track performance and growth; own goal tracking to report team progress against performance expectations

• Compile executive level reports to summarize progress across multiple product areas for OI leaders on a regular basis, including managing compilation of MBR, QBR, and MBO reporting

• Lead operational improvement projects and implement results across a matrixed organization

• Look for methods to improve quality, efficiency and productivity. Implement performance monitoring using dashboards and key data metrics providing corrective action plans to improve performance when needed

• Establish practices that promote team culture and vision, working with Human Capital to implement hiring, onboarding and performance management systems

• Own contracting and vendor management process for select product teams

• Develop a deep understanding of CDS product portfolio, value proposition & product-market fit

• Assist product teams with market and competitive analyses, and complex business case modeling

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of professional experience in business operations, strategy, or finance

• 5+ years of experience in the healthcare industry

• Deep healthcare experience, esp. with products with EHR integration, FHIR, CQL, and other HL7 standards

• Deep understanding of business functions including finance, HR, product development

• High proficiency with Microsoft Excel and PowerPoint

• Proficiency in financial modeling and data-driven decision-making

• Proven solid action orientation and organizational skills, with demonstrated ability to manage multiple priorities in a high pace environment

• Proven excellent communication, project management, and presentation skills

Preferred Qualifications:

• Experience in management consulting or general management

• Experience influencing in a matrixed environment

• Experience in health technology and with clinical software development

• Deep technical product management experience

• Deep understanding of the healthcare ecosystem, including payers and providers

• Understanding of ML/AI and its applications to healthcare

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.