Massachusetts Veterans Jobs

Job Title:

Audio Visual/Webinar Engineer and Support Technician

Role Overview:

In this role, you will play a pivotal role in designing, installing, and supporting our video conferencing solutions. You will be the bridge between our cutting-edge technology and our valued customers, ensuring a smooth and positive experience throughout the entire process.

About The Role:

• Design and configure video conferencing systems based on customer needs and room specifications.

• Install and test video conferencing hardware and software, ensuring optimal functionality.

• Provide comprehensive on-site and remote technical support to customers for video conferencing and webinar issues.

• Proactively identify and troubleshoot technical problems, resolving them efficiently and effectively.

• Maintain a deep understanding of various video conferencing platforms and stay up-to-date on industry trends, specializing in Google Meet hardware..

• Develop and deliver clear and concise user training materials for video conferencing systems.

• Demonstrate exceptional customer service skills, providing prompt, courteous, and professional support.

• Collaborate effectively with internal teams, including sales and engineering, to ensure customer satisfaction.

About You:

• Minimum 5 years of experience in video conferencing design, installation, or support.

• Strong understanding of video conferencing technology, including hardware, software, and network protocols.

• Excellent troubleshooting and problem-solving skills.

• Proven ability to provide exceptional customer service in a technical environment.

• Experience in Webinar production support.

• Excellent communication, both written and verbal, with a focus on clear and concise explanations.

• Ability to work independently and manage multiple tasks simultaneously.

Base Pay Range: $90,00 - $130,000. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com .