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Travelers AVP Salesforce Product Leader in Boston, Massachusetts

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$144,800.00 - $238,900.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a AVP, Circle Lead / Team of Teams Lead to drive the execution of technology strategies in support of business outcomes in an agile fashion for our Salesforce environment. In this highly visible position, you will be accountable for managing and helping develop the technology strategy and portfolio of solutions and capabilities spanning multiple agile teams that typically impact the entire business unit set of products. You will apply strong technical acumen, knowledge of agile practices and leadership in partnership with business counterparts to effectively define, plan and deliver technical solutions that support business outcomes in service to business strategy.

What Will You Do?

  • Lead, define, communicate and champion a large and complex body of work spanning multiple agile teams (i. e. Team of Teams) working toward common business outcomes typically impacting the entire line of business.

  • At this level, you generally lead:

  • 5-15 teams (100 - 150 total people)

  • Multiple complex business units or product lines/assets

  • Extensive interdependencies

  • Heightened delivery risk

  • Emerging technologies

  • Help to shape technology strategy/capability and accountable for holistic application of the strategy and roadmap for achieving the strategy, vision and business outcomes; articulate the Circle / Team of Teams vision and strategy effectively to teams and executive-level stakeholders; stewardship of technical assets to ensure stability, availability, scalability and maintainability.

  • Partner with business Circle Lead to effectively plan and deliver technical solutions that support business outcomes.

  • Effectively drive, manage, implement and track one or more complex portfolios of deliverables, features and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance, automating across life cycles, and adjusting the overall roadmap of deliverables as needed.

  • Support the prioritization of interdependent team technology backlogs, addressing risks and dependencies (Often spanning multiple Circles and Lines of Businesses) to defined outcomes and ensuring overall alignment with technology and business strategy; Make trade-off decisions to balance quality, cost, and timelines to maximize value; utilize and adhere to technology standards.

  • Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical technical knowledge and capabilities.

  • Responsible for technical resource allocation, including vendor management, on-boarding, performance management, and offshore approach/structure.

  • Lead positive team dynamics, encourage collaboration and drive appropriate levels of self-organization; Assess, utilize, and partner with external resources and partners to meet agreed upon expectations, as needed.

  • Manage multi-team dynamics; remove impediments to teams’ success and assist in conflict resolution, issue and dependency management; collaborate with other team members and neighbors to improve team velocity.

  • Build and foster collaborative relationships across other Circles, business areas and with key partners (e. g. technology architects), with the ability to influence executive-level leadership.

  • Help grow agile maturity within and across teams.

  • People-management responsibilities for technology team members and may manage other Technology Circle Leads as well.

  • Work with leaders across functions, and a world-class team of passionate Product Managers and Engineers who will help us to deliver exceptional products

  • Own the product and GTM vision, strategy, and roadmap for the Composer product line

  • Lead a team of product managers developing the next generation of no-code solutions for the market

  • Contribute as a primary stakeholder to drive our continued leadership of both the integration and automation markets for MuleSoft and Salesforce

  • Implement a data- and design-driven approach to understanding and validating our customers jobs to be done, ensuring that we don't compete on features, but on value

  • Coordinate many stakeholders to deliver cross-functional capabilities for customers that extend beyond the scrum teams that your team aligns with

  • Representing our automation vision and strategy with customers, analysts, and senior leadership

  • Drive the product and business-planning process across cross-functional teams of the company

  • Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective

  • Assess current competitor offerings, seeking opportunities for differentiation

  • Analyze product requirements and develop appropriate programs to ensure they're successful achieved

  • Develop, implement, and maintain production timelines across multiple departments

  • Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI

  • Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

  • Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams

What Will Our Ideal Candidate Have?

  • 10+ years of enterprise software Product Management experience

  • Proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management.

  • Five years of people leadership/ management experience preferred

  • Proven accountable leadership approach, demonstrating ownership and execution of a product strategy to win in competitive markets, and managing through ambiguity to deliver customer success

  • Fast learner that can quickly synthesize complex ideas, information, and options into a strategy and effectively communicate them

  • Technical background and expertise by education and experience, balanced by a keen understanding and eye for when products can and should be easy to use

  • Attention to detail on both UX and architecture, ensuring that our platform delivers against functional and non-functional expectations

  • Strong technical skills and a deep strategic mindset preferred.

  • Proven analytical skills and experience making decisions based on hard and soft data preferred.

  • Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives preferred.

  • Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.

  • Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Circle.

  • Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.

  • Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.

  • Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.

  • Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.

  • Collaboration: Expertise working with others in a cross-functional multi-team environment.

  • Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

What is a Must Have?

  • Seven years of relevant technology experience required.

  • Four years of people leadership/ management experience required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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