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Omni Hotels Banquet Supervisor in Boston, Massachusetts

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff.

Responsibilities

  • Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.

  • Understands associates positions well enough to perform duties in associate’s absence. Understand local contract and adhere to it.

  • Responsible for the day to day operation for all banquet functions, to include efficient and effective running of all event.

  • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.

  • Responsible for the supervision, upkeep, safety and cleanliness in food preparation areas, refrigeration, storage areas, hallways, corridors and storerooms.

  • Responsible to adhere to enforce all proper trash procedures.

  • Manage day to day operation to consistently inspect all events to ensure that the correct standards are being maintained. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation.

  • Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

  • Supervise the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from point of departure to arrival.

  • Responsible for ensuring that all financial and personnel related administrative duties are completed accurately and on time in accordance with company policies and procedures. i.e.) invoices, payroll, event recaps, banquet checks, requisitions

  • Responsible to conduct daily stand up meeting with associates to ensure relevant information is communicated prior to each event.

  • Responsible to maintain all furniture, fixtures and equipment to a high standard. Work with Engineering to submit work order and scheduling of maintenance.

  • Responsible for cleanliness and organization of all banquet space, FOH & BOH. Ensure all rooms are clean and public space is configured to blueprint layout when not in use.

  • Review staffing levels to ensure guests service, operational needs and financial objectives are met. Ensures and maintains productivity level of associates.

  • Executes all necessary instructions on Banquet Event Orders and inspects all function rooms prior to event start. Handles all special requests and pop ups as needed.

  • Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance.

  • Enforce steps of service for banquet services to ensure compliance.

  • Assist in developing specific goals and plans to prioritize, organize and accomplish set goals.

  • Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.

  • Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.

  • Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.

  • Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.

  • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.

  • Conduct/attend all required department trainings and meetings.

  • Perform any other duties required by senior management.

Qualifications

  • Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business

  • Large convention hotel / high volume business experience strongly preferred.

  • Must possess the ability to handle stressful and busy hotel operations.

  • Must have the ability to report to work on time and when scheduled.

  • Must have the ability to stand and/or walk for extended periods of time.

  • Must meet standards of appearance and maintain a high level of personal hygiene at all time.

  • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.

  • Strong computer and technical skills to include on-line purchasing systems.

  • Proven ability to engage associates at all levels.

  • This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

  • Must meet standards of appearance and maintain a high level of personal hygiene at all time.

  • Must be passionate about providing warm, engaging and personalized service.

  • Serve Safe certified food manager | Unexpired TIPs required.

  • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

  • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.

  • Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

ENVIRONMENT & PHYSICAL REQUIREMENTS:• Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature.• The ability to stand/walk for extended periods of time.• The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.• Exposure to hazardous cleaning chemicals.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-MA-Boston

Posted Date2 weeks ago(5/9/2022 4:05 PM)

Requisition ID 2022-69083

of Openings 1

Category (Portal Searching) Banquets

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