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Omni Hotels Banquets Houseperson in Boston, Massachusetts

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Housemen comprehends all meeting room sets and ensure rooms are set according to guest specifications.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.• Understands the day to day operation for all banquet functions.• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.• Responsible for the upkeep, safety and cleanliness in storage areas, hallways, corridors and storerooms.• Responsible to adhere to all proper trash procedures.• Must have extensive knowledge of all meeting room set ups.• Perform all necessary tasks for banquet setup according to the standard operating procedure of the hotel. Responsible to set all meeting rooms or contracted hotel space to ensure that the correct standards are being maintained. Including but not limited misc equipment such as sanitation stations, flags and easels.• Moves all necessary guest or vendor boxes, pallets, equipment to designated space based on guest preference.• Responsible for detailed and efficient room refreshes between and during meetings including trash removal, spot sweeping/vacuuming, water refresh, clean linen and room set adjustments.• Responsible to stock clean linen in storeroom as well as bring dirty linen to designated area for cleaning.• Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.• Ensure timeliness of meeting room services in all banquet areas. Ensures prompt delivery and quality of equipment from point of departure to arrival.• Responsible to attend daily stand up meeting to gather relevant information prior to each event.• Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.• Responsible for cleanliness and organization of all banquet space, FOH & BOH, including but not limited to walls, windows, baseboards, light fixtures, carpets & drapery. Ensure all rooms are clean and public space is configured to blueprint layout when not in use.• Responsible for all bodily fluid clean up throughout all banquet space.• Review staffing levels to ensure guests service, operational needs and financial objectives are met. Ensures and maintains productivity level of associates.• Executes all necessary instructions on Banquet Event Orders and inspects all function rooms prior to event start. Handles all special requests and pop ups as needed.• Monitor and develop team members by training, supervising, follow up and hands on leadership. Hold associates accountable when not meeting job performance.• Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.• Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.• Solicits associate feedback and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.• Conduct/attend all required department trainings and meetings.• Perform any other duties required by leadership.

Qualifications

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.• A minimum of relevant houseman experience in a large convention hotel is strongly preferred.• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.• Must have the ability to report to work on time and when scheduled.• Must have the ability to stand and/or walk for extended periods of time.• Must meet standards of appearance and maintain a high level of personal hygiene at all time.• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.• Computer literacy to include: Payroll systems, Micros, POS systems

ENVIRONMENT & PHYSICAL REQUIREMENTS:• Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature.• The ability to stand/walk for extended periods of time.• The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.• Exposure to hazardous cleaning chemicals.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-MA-Boston

Posted Date2 weeks ago(5/10/2022 10:21 AM)

Requisition ID 2022-69135

of Openings 1

Category (Portal Searching) Banquets

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