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Blue Cross Blue Shield of Massachusetts Business Analyst, Finance Systems in Boston, Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue.

Reporting to the Associate Director of Finance Systems, the Business Analyst will support Finance initiatives to ensure project timelines, performance goals and standards are met and expected business value is realized. Working collaboratively with internal and external organizations, the Business Analyst will provide IT focused business analytical and system implementation support. In addition, the Business Analyst will also provides some project management and production resolution support of key financial systems.

This position is eligible in the following personas: E-Worker, Mobile and Resident

Key Responsibilities:

  • Collaborates with business partners to ensure current state business process and future state business requirements are fully developed and documented.

  • Reviews solutioning/assessment activities, including reviewing technical and functional documentation.

  • Works closely with project managers to ensure projects are on schedule, on budget and meet business needs.

  • Develops and documents technical and functional requirements or user stories that translate business requirements associated with new and changing business capabilities into a technical solution.

  • Facilitates requirements walk-through or user story grooming for large, complex, enterprise-wide projects/enhancements.

  • Communicates business and/or process perspective during design reviews.

  • Intermediary between the business requirements and the technical resources to ensure technical design, development and testing meet the needs of the business.

  • Ensures traceability of business requirements through all stages of development, participates in review of testing strategy, plan, data and results.

  • Communicates technical integration decisions and plans to project team and business partners.

  • Develop a strong understanding of the business and technical aspects of financial applications.

  • Analyzes and troubleshoots production/system issues, identifies root causes and develops recommendations for improvement.

  • Ability to identify upstream and downstream impacts that system enhancements may have on system processing and business.


  • Excellent written/verbal communication and interpersonal skills.

  • Demonstrates ability to follow through on multiple or complex tasks and issues.

  • Takes immediate action when confronted with a problem or when made aware of a situation.

  • Demonstrates advanced analysis and problem solving abilities.

  • Partners with other areas of the company to execute and implement divisional projects and strategies.

  • Excellent skills in working with cross-functional teams and resolving cross-departmental issues.

  • Ability to work independently and in a team environment.


  • BA or BS degree in Systems, IT, Business Management, or related degree preferred; or equivalent experience.

  • Minimum 5-8 years’ experience with IT systems in the healthcare payer space. Experience with Agile methodologies and financial backend systems preferred.

  • 2+ years as a business or systems analyst


Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBostonTime TypeFull time

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19 or an accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.