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Plymouth Rock Assurance Business Analyst in Boston, Massachusetts

Business Analyst

The Business Analyst’s primary function is to provide system support to the various business units within the enterprise by means of research, analysis, testing, documentation and training for issues and enhancements related to all systems.

The Business Analyst possesses a strong working knowledge of a SDM (System Development Methodology) process and is able to analyze systems and processes within the Personal/Commercial insurance environment. They provide recommendations for enhancing work flows to improve processes and identify and correct system issues. They develop detailed Business Requirements & Functional Requirements, ensure the requirements are met through Quality Assurance tasks and participate throughout the entire SDM process

Essential Functions and Responsibilities:

  • Assist in the development of business solutions in accordance with System Development Methodology

  • Provide input to the Project Manager in the creation of project plans, estimates and schedules.

  • Assist the Project Manager in the preparation of the Impact Analysis needed for new systems or enhancements to existing systems.

  • Adhere to the project’s time line and keep the Project Manager apprised of status, issues and progress.

  • Document business requirements to include all information needed by the developers by translating business requirements into detailed system/IT requirements.

  • Work with business areas to prepare detailed Business Requirements and Use Cases, scheduling and facilitating walk-through’s as needed.

  • Obtain final sign off of the business requirements by the business.

  • Work with technical areas, Developers and QA to interpret Business Requirements, scheduling and facilitating walk-throughs as needed.

  • Participate in the creation of Functional Requirements in collaboration with the development teams, and the applicable business teams.

  • Participate in the preparation of Test Plans and as needed participate in the execution of Systems Testing in conjunction with the QA Testing Team to ensure Test Cases cover all functionality described in the Business Requirements and Use Cases.

  • Review Systems Testing Results (as needed) to obtain Sign Off from the QA Testing Team.

  • Assist the Business Team during User Acceptance Testing (UAT) by answering any questions, reviewing test director defects and determining if it is a true defect, or whether a change control is needed before assigning to development team.

  • Prepare meeting agenda and minutes (as needed).

  • Keep all deliverables updated as changes occur using standard documentation rules.

  • Assists Project Manager in maintaining an issues log and following through on issues resolution.

  • Develop reports and analyses using various query and/or other tools as needed

  • Monitor quality of production systems and resolve production related issues during check out and Post Deployment (as needed).

  • Ensure all BA deliverables (i.e. project documentation and test results) are stored in the project folder.

  • Work with the Development Team in preparation of the Master Release Plan and post production testing.

  • Perform research and analysis activities regarding production system issues including, but not limited to:

  • Investigate and recommend system, policy and or procedural improvements.

  • Perform systems analysis – understand and articulate full system flow processing for policy writing, billing, claims and financial systems.

  • Perform analysis to ensure effective implementation of statutory and regulatory changes.

  • Performs ad hoc research projects.

  • Research, coordinate and track problems to resolution.

  • BA plays a critical role in the Project Scope Management process

  • Collects Requirements – through meetings, interviews, workshops, JAD sessions

  • Engages Business users and stake holders in scope description and sign off

  • Identifies key project deliverable and project exclusions

  • Differentiates between defects and new requirements during project life cycle through testing and post production deployment

  • Assists Project Manager in Change Control management

Qualifications and Education:

  • 4+ years of experience as a Business Analyst, preferably within the Property/Casualty insurance industry.

  • Bachelor's Degree.

  • Ability to formulate a concept by documenting in systematic terms the needs/request of the business.

  • Ability to effectively communicate technical information (both verbal and written) to a non-technical audience.

  • Ability to successfully negotiate with all customers to obtain the most favorable outcome for all.

  • Ability to use tact in dealing with others by using communication skills that will not offend the audience.

  • Experience identifying options for potential solutions and assessing them for both technical and business suitability

  • Ability to create logical and innovative solutions to existing problems

  • Evaluate all project and stakeholder characteristics before deciding on appropriate deliverables and producing a time estimate.

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job ID: 2022-3528

External Company URL:

Street: 695 Atlantic Ave