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MassMutual Business Delivery Manager in Boston, Massachusetts

The Opportunity

As the Business Delivery Manager, you will help formulate and define business and/or systems strategy and objectives based on a wide range of business, compliance, and operational factors while keeping in mind our Third-Party Distribution strategy. You will have an excellent understanding of the Third-Party business and procedures with the ability to solve complex problems, considering the business/operations limitations to both internal partners and Third Party customers. You’ll also consider the business implications of various companywide projects and advocate on behalf of distribution partners to ensure customers’ needs are considered and addressed in all development of strategic development and implementation.

The Team

MMSD’s strategy is to aggressively grow top line sales by expanding existing and establishing new partnerships with financial institutions (wire houses, banks, broker-dealers) and making significant investments in technology, sales, operations, marketing and product development. Our strategy will be driven by dedicated teams across the enterprise where we will prioritize a dynamic, agile, and entrepreneurial culture.

The MMSD Delivery and Program Management team is comprised of Delivery Leads and Project managers that support all product lines for our Third-Party business. Business Acumen, ability to execute, problem solve, negotiate, and build relationships are key attributes of our team members. We are driven by desire to create seamless implementation experiences for our customers as it relates to onboarding new firms and technology delivery. Success is based on collaboration, engagement, mutual respect and commitment to both internal and external partners.

The Impact:

As a Business Delivery Manager, your primary responsibilities will include:

  • Advocate and represent Business in development and implementation of key strategic initiatives

  • Lead business analysis across multiple parallel initiatives

  • Represent and advocate business interests in development of new strategies and initiatives

  • Negotiate and influence requirements to ensure business and customer representation

  • Collaborate with business/technology/operations and compliance partners in development and implementation of all initiatives

  • Ensure compliance with all applicable regulations and internal supervisory control procedures

  • Demonstrate superior communication skills in engaging with firms and internal senior leaders

  • Identify trends and perform root cause analysis in order to improve Third Party firm/producer experience

  • Consider impacts of all actions, thinking through potential solutions in a strategic manner

This role requires:

  • Experienced Business Delivery Manager capable of handling multiple, highly complex projects through to completion

  • Devise or modify procedures to solve highly complex problems considering limitations, operating time, and form of desired results

  • Recognized as subject matter expert in line of business and on current operational structure, as well as all industry standard tools and technology (DTCC, ACORD, iPipeline, COVR, etc.)

  • Working knowledge all operations processes that support Third Party business i.e., onboarding, new business, agreements

  • Consider the business implications in the application of technology to the current and future business environment

  • Utilizes industry knowledge to drive, seek and support continuous improvement

  • Ability to think strategically and effectively execute as well as ability to anticipate change and direct/redirect efforts

  • Communicate technical concepts across all levels of the organization

The Minimum Qualifications

  • 8+ years’ experience in the insurance or brokerage business

  • 5+ years’ experience in business consulting or driving key strategic initiatives

  • 3+ years’ of 3rd party experience with firm onboarding and ongoing relationship management

  • Working knowledge of regulatory and compliance rules that impact our products

  • Excellent technical aptitude

  • Excellent innovation and problem-solving skills

  • Excellent written and verbal communication skills

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Delivery and Program Management team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.

MassMutual was recognized as an Ethisphere 2019 World’s Most Ethical Company, a Top Place to Work in 2019 according to The Boston Globe and named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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