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Microsoft Corporation Business Program Manager, Global Platforms & Insights in Boston, Massachusetts

Microsoft Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!

The Customer Transformation & Innovation (CT&I), Digital Strategy & Enablement Team defines and shapes how an integrated set of capabilities that range from digital advisory, UX/UI, value engineering, architecture, engineering, and data science comes together to help our address our customer’s business challenges and take advantage of transformational opportunities by envisioning industry-relevant business scenarios and realize the customer’s transformed digital future. The team manages overall operational effectiveness of the CT&I organization while also developing methodologies, solutions, offerings, and tools to enable the success of this 700+ people organization.

As part of the broader Industry Solutions team, CT&I aspires to deliver a customer experience journey that accelerates value realization and bridge the innovation gap by bringing together an integrated set of consultative sales capabilities at the beginning of this journey.

Location: M ay be flexible within the US if near an international airport.


The CT&I Platform & Insights team will define strategy and continually enhance how our CT&I managed platforms, and external digital assets enables an insight driven business strategy and customer journey. This includes:

  • Developing platform and tooling strategy to enable the broader CT&I field organization to effectively achieve our business objectives

  • Developing reporting and analytical insights strategyand managing reporting insights platformsthat supports strategic business decisions

  • Influencing business decisions and investments through robust analysis and business casing

  • Managing 3rd party vendor relationships as well as how we connect into other Microsoft platforms/tools in support of our business strategy

  • Supportingdevelopment of processes and workflows as well as contribution to methodologies leveraged for client engagements in alignment to our platform and tooling strategy

  • Supporting client engagement activities such as envisioning workshops, business case development, research, and analysis etc. as part of the Microsoft Business Value Selling methodology

  • Establishing and leading a programmatic approach to business operations and processes

  • Establishing anagile development and delivery approach to products and services

  • Ensuring alignment with key stakeholder groups such as our Industry SMEs, WW Industry leaders, sales teams, product and engineering teams and go-to-market teams

  • Supporting development of value propositions and messaging for industry solutions within prioritized


Required/Minimum Qualifications:

  • Minimum 6+ years professionalexperience in a top tier management consulting firm or program/strategy department of a large, complex matrix organization

  • Experience in managing technology aligned programs with focus on data and information management

  • Strong capabilities to manage complex programs and plans, secure buy-in and alignment from diverse stakeholder groups and drive clear and efficient execution

  • Understanding technology delivery methodology for large business transformational projectsincluding advisory and technology implementation practices

  • Proven clear and effective communication with technical and business leaders at all levels within large enterprises and across Product & Business Groups, Partner Groups and Sales organizations

  • Reputation for building credibility and trust with internal and external stakeholders, including customers and partners

  • Experience with gathering and applying industry and market knowledge gained from research and customer feedback into solutions and to account teams and other Microsoft constituencies

Additional or Preferred Qualifications:

  • 5+ years professional experience in knowledge management, program management or offering/product strategy and management

  • Familiarity with Microsoft cloud products and platforms

  • Global experience across several markets; multi-lingual a plus

  • Relevant undergraduate degree and /or equivalent work experience. Master’s Degree preferred

Microsoft Digital, Services & Success

With 23,200+ employees globally, Microsoft Digital, Services, and Success is one of the company’s largest groups, serving customers in 191 countries and 46 languages. Simply put, we help customers and partners get the most out of their technology investments by delivering their voices back to our business groups to make our technology even better—and by accelerating their transformation journeysto become digital businesses. For more information, visit .

Join us and be one who empowers billions! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.