Seniorlink/Caregiver Homes Care Coach II- Remote in Boston, Massachusetts
The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with an interdisciplinary team, the Care Coach II provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones. Support and resources are provided via telephone and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs. The Care Coach II typically handles more complex, higher risk/need cases on the Care Coaching Team, which may span across multiple states and/or Seniorlink programs
Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing
Manage a case assignments and leverage technology to enable effective coaching and information referral
Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources
Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions
Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
Perform incident management in compliance with applicable state and program regulatory and/or accreditation requirements
Solicit feedback from caregivers to identify opportunities for additional support and process improvement
May act as a mentor for coaches and/or consultant for the Care Coaching Team function
Perform other duties as assigned
4-6 years’ experience in health coaching and/or experience in health care/wellness
Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics
Psychiatric/mental health coaching experience preferred.
Managed Care/health plan experience preferred.
Exceptional active listening and communication skills with a focus on empathy
Proven experience accessing and locating community resources
Ability to navigate (and teach others to navigate and utilize) mobile applications
Ability to multitask in a fast-paced environment, with excellent decision-making skills
Solid understanding and experience in care planning/case management is required
Multilingual skills are highly desired
Seniorlink is a tech-enabled care management company dedicated to supporting family caregivers who help to keep care at home. Seniorlink combines Vela, the company’s proprietary care collaboration app, with evidence-based clinical protocols and the human touch of dedicated care teams that work in partnership with family caregivers. Seniorlink's care management solutions lead to improved outcomes, cost savings and improved consumer engagement and satisfaction for health plans and providers.
For more information, please visit www.Seniorlink.com.
Seniorlink is an Equal Opportunity Employer*
DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
*Seniorlink supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Seniorlink complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.
Seniorlink strives to create experiences that are accessible and welcoming to everyone, including making www.seniorlink.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.
External Company Name: Seniorlink, Inc.