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Boston Health Care for the Homeless Program Care Coordinator, Bilingual (Spanish and English) in Boston, Massachusetts

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply .

To learn more about working at BHCHP, watch our video Please Click Here ( .

Job Summary:

Hours: Monday-Friday, 8:30 AM- 5 PM

In keeping with our mission, we are seeking talented and compassionate Care Coordinators (Case Managers) to work with our team of exceptional, multidisciplinary to practice and maintain high quality standards of patient care. You will find challenging and satisfying work alongside colleagues who share your drive and your compassion. In this role there is a hybrid remote/in office work possibility.

In your daily practice, you will be based in the community and serve as a vital link connecting homeless individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with needed care including mental health, substance use, and primary care as well as services that address social determinants of health needs. This work is a part of a new MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners.

As the BH-CP Care Coordinator, you will work as part of an interdisciplinary BH-CP team and take responsibility for coordinating the care for up to 50 enrollees. You will work closely with other team members and will be responsible for the engaging their enrollees regularly (several times a month), mostly face to face, and making sure that the enrollee is getting connected to vital services and progressing towards the goals outlined in their Person-Centered Care Plan. You will work with a panel of patients on our HIV team and will regularly collaborate with this team at BHCHP.


  • Communicates and engages with enrollees regularly and helps enrollee progress on goals identified in Patient Centered Care Plan

  • Working with the nurse care managers, conduct timely Comprehensive Assessments; works with BH-CP team on dev & implementation of Patient Centered Care Plan

  • Documentation into data platform regarding enrollee progress on Care Plan goals, all enrollee encounters, care coordination notes. All patients on panel require at least once/month contact and documentation

  • Assist nurse care managers and BH-CP teams with arranging enrollee appointments for services needed and other related assessments; accompanies enrollees to appointments as neededTriages and troubleshoots care need issues for enrollees; works with nurse care managers to address needs

  • Participates in team case conferences and advocates for enrollees’ needs; participates in BH-CP training and learning collaboratives

  • Reminds enrollees about keeping appointments, filling prescriptions, etc.

  • Requests & sends medical records to for care coordination purposes to providers, ACO, MCO as needed

    Qualifications and Skills:

  • Experience in case management or human services is preferred but not required; experience working with people living with HIV is a plus

  • Excellent customer service skills and the ability to communicate professionally with employees and enrollees both on the phone and in person

  • Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner; Ability to be flexible and multitask.

  • Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care

  • Motivational Interviewing and Cultural Competency training a plus; experience working with homeless populations and/or populations with mental illness and substance use disorders

  • Computer skills: Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches

  • Bilingual English/Spanish is required

    Compensation and Benefits:

  • The compensation starts at $22.07 and increases based on years of experience.

  • BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of $7,500 will be added to the based hourly rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

    Does this amazing opportunity interest you? Then we'd love to hear from you.

    As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

    Covid-19 Vaccination: For the protection of our workplace and patients, BHCHP requires all staff to be fully vaccinated against Covid-19. Proof of Covid-19 vaccination(s) is required for employment. All candidates offered employment will be given details about how to demonstrate receipt of vaccination.

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