Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

State of Massachusetts Chief Information Officer in Boston, Massachusetts



*The Massachusetts Judicial Branch seeks a transformative leader to guide the Massachusetts court system as it seeks to transform through the use of technology the way justice is delivered. *

Interested applicants should contact Korn Ferry to apply:

*Korn Ferry on Behalf of Massachusetts Judicial Branch:;*

Mission Statement of the Massachusetts Trial Court

The Trial Court is committed to:

  • fair and impartial administration of justice;

  • protection of constitutional and statutory rights and liberties;

  • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;

  • efficient, effective, and accountable resolution of disputes;

  • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

Department Mission Statement

The Judicial Information Services (JIS) Department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System – CMS).


Position Summary

The Massachusetts Judicial Branch is in the midst of a digital transformation. The Judicial Branch has made investments to introduce advancements such as e-filing, e-payment, and electronic document storage. Additionally, the Judicial Branch’s technology supports remote hearings and, in the future, will support online dispute resolution. The Massachusetts Judicial Branch is positioned to dramatically improve the experience of all court users and criminal justice partners. In the near

future, facilitated by CIO leadership, court users will encounter a seamless, continuous experience, able to approach their legal needs with dignity before even stepping into the courthouse. Court users will be well informed by readily available information and online court functionality. Court users today need more expansive investment into faster, more accessible, more secure, and more integrated systems. The Massachusetts Judicial Branch CIO will be instrumental in guiding the strategy and implementation of the digital transformation. The CIO serves a wide constituent group and the successful candidate will possess strong communication and collaboration skills and have experience in a CIO role of similar size, scope and complexity as that of the Massachusetts Judicial Branch. The CIO also demonstrates leadership externally through participation in a formal, national community of court CIOs. The reward of the CIO position is optimizing the process to help ensure the delivery of justice in an effective and timely manner to the people of Massachusetts.


The Massachusetts Judicial Branch seeks a transformative leader to guide the Massachusetts court system as it seeks to transform through the use of technology the way justice is delivered.

The new CIO will be initially tasked with the following agenda:

  • Lead the Judicial Information Services Division (JISD) of the Executive Office of the Trial Court, serving the Supreme Judicial Court, the Appeals Court, and the Trial Court (consisting of seven separate Trial Court departments).

  • Re-examine business processes and update and enhance technology systems and competency, all with the goal of improving the efficiency, transparency, and public accessibility of the court system.

  • Ensure continuous improvements to the case management system handling up to 1.1M transactions per day.

  • Protect technology resources against the threats of cyber-attacks and data breaches.

  • Assist the current pursuit of a technology capital bond bill to fund a seven-year investment and development program. Key investment areas include

o Digital Courthouse: Content & Workflow Management, enhanced Web Presence, Digital Signage, enhanced Wi-Fi, Case Management Replacement, Replacement and Transition Planning, Video Remote Interpreting, Access Portals, and Digital Supreme Judicial Court Reports

o Modern & Secure Judiciary: Physical Security, Digital Security, Law Enforcement Communication, Inmate Tracking

o Operations: Enterprise Resource Planning, Energy Management System, VoIP, Data Centres, Bandwidth, VPN Access

  • Foster cross-functional relationships and consult the user community on system needs to ensure appropriate design and development of solutions that meet user requirements; ensure solutions that enhance the Court’s capabilities for the users and are fit-for-purpose, designed on the appropriate technology base and in line with the organization’s objectives.

  • Run and maintain critical infrastructure operations at acceptable levels of performance.

  • Provide cost-effective management, rationalization, and simplification of the Court’s portfolio of systems and projects. Establish and enforce appropriate policies, best practices, processes, systems and technology portfolio and lifecycle management, program and project management (PMO), development standards, methodologies and governance.

  • Establish a high performance culture, clearly setting expectations and providing coaching, feedback and recognition; create an environment to support personal learning and development in order to ensure appropriate skill sets and resources are in place to meet current and future business needs.

  • Effectively communicate technological changes and/or developments widely across the organization.

  • Materially improve the delivery of justice within the Commonwealth.


The ideal candidate will be a highly accomplished Information Technology (IT) executive who has led large, complex, cross-functional teams within environments where IT is mission critical and facilitates business performance. The ideal candidate will have demonstrated success in influencing senior management and key stakeholders and establishing credibility as an astute leader. The ideal candidate will also have a minimum of 10 years of professional experience managing information systems and technology, with a focus on business process modelling and improvement, application portfolio management, and strategy development; or an equivalent combination of education and experience.

Experience working directly in the public sector or serving public sector document driven clients is preferred. Significant experience in enterprise operating systems management, multi-division organizational management, and budget development and administration also desired. The Massachusetts Judicial Branch includes 100 locations. Experience serving organizations of similar size and scope is preferred.

Knowledge/ Working Experience:

o Principles and practices of public sector administrative management

o Budgeting: techniques and practices for efficient and cost-effective management of resources

o Enterprise software applications and operating systems

o Program development, implementation, and evaluation

o Business case analysis

o Business process redesign

o Management of employees through multiple levels of supervision

o Contract negotiation

o Change management

Professional Skills:

o Planning, organizing, and administering comprehensive information systems and technology management programs in a large, public, multi-division organization

o Interpreting, applying, and explaining complex federal, state, and local laws related to the areas of responsibility

o Preparing clear and concise reports, correspondence, and other written materials

o Analyzing technology and information issues, evaluating alternatives, and making logical recommendations based on findings

o Negotiating with vendors, contractors, and others; and developing and administering information technology plans, policies, and procedures

Ability to:

o Build strong, collaborative working relationships and partnerships with non-technical users and senior leadership

o Manage complex organizational initiatives involving multiple functions and multiple business areas

o Manage the entire spectrum of IT operations including outsourced IT services

o Motivate employees to produce quality projects and participate in and facilitate group meetings including senior level and stakeholder level meetings


o Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or a related field, and ten (10) years of

professional experience managing information systems and technology, with a focus on business process modeling and improvement, application portfolio m

o Experience working directly in the public sector or serving primarily public sector clients is preferred, but not required. Significant experience in enterprise operating systems management, multi-division organizational management, and budget development and administration also desired.

Job: *Information Systems and Technology

Organization: *Exec Off & Office of Court Mgt

Title: Chief Information Officer

Location: Massachusetts-Boston - 1 Pemberton Square

Requisition ID: 200007PC