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Omnicell, Inc. Client Success Executive in Boston, Massachusetts

Client Success Executive

Location Boston, MA

Job Category Sales

Employment Duration Full-time Regular

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Are you interested in working for an organization dedicated to innovation, customer intimacy, and improving healthcare for everyone? Do you enjoy working in an environment filled with respect and integrity? Are you driven by a will to win? You’re in the right place!

Since 1992, Omnicell has been inspired to create safer and more efficient ways to manage medications across all care settings. As a leading provider of solutions across the continuum of care, we offer a path to fully automated medication management infrastructure, powered by a cloud data platform that supports improved patient care, fewer errors, enhanced safety, and new opportunities for growth.

Our vision for the Autonomous Pharmacy integrates a comprehensive set of solutions powered by the Omnicell Cloud Data Platform across three key areas: Automation – solutions designed to digitize and streamline workflows; Intelligence – actionable insights to better understand medication usage and improve pharmacy supply chain management; and Work – expert services that serve as an extension of pharmacy operations to support improved efficiency, regulatory compliance, and patient outcomes.

Over 5,500 facilities worldwide use Omnicell automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence, and improve patient safety. And more than 40,000 institutional and retail pharmacies across North America and the United Kingdom leverage Omnicell’s innovative medication adherence solutions to improve patient engagement and adherence to prescriptions, helping to reduce costly hospital readmissions.

Come join our team and be inspired by care!

Client Success Executive

Entails selling Omnicell’s products and services to, and maintaining relationships with a defined number of strategic health-system existing customers. This is a strategic account management position. Accounts are target accounts that have a major strategic impact on the long-term success of the organization. This may be an enterprise-wide position, with incumbents having the skill-set to represent Omnicell’s entire portfolio to the customer. Maintains contact with account at a high, executive level, focusing on the strategic nature of the relationship. Represents the organization to the customer and the customer to the organization. Responsible for expanding and retaining named accounts while ensuring ongoing customer service. Provides leadership to the other sales team members focused on the strategic global or national accounts.



  • Responsible for the master strategy to provide support to assigned strategic health systems customers and ensure strategy is executed. Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers, and insights into account.

  • Drive the attainment of customer satisfaction indicators such as the customer specific KPIs related to service level, financial objectives, quality, and reliability. Ensure alignment and attainment of customer objectives

  • Establish 3-5 year roadmap collaboratively with customer

  • Builds relationships with key leaders and influencers at account headquarters to drive acceptance and use of Omnicell offerings

  • Applies specialized knowledge to ensure customer satisfaction and retention and expands opportunities for sales growth

  • Marshal internal resources to efficiently and effectively support customer’s goals and objectives

Existing Expansion

  • Identify opportunities to grow sales and capitalize on opportunities within existing customer base

  • Work across Omnicell to identify areas of growth and penetration

  • Gather data on marketing trends, competitive products, and pricing to capitalize on selling opportunities

Basic Qualifications :

  • 4-year degree in business or related field

  • 9 years of strategic account sales experience

Critical Skills:

  • Significant health systems sales experience and current relationships with health systems in the assigned region

  • Experience selling to C-Suite

  • Must have multiple examples of providing sales support to large, complex customers that integrate a variety of sales solutions

  • Experience creating ROI's and financial business cases

  • Proven track record of relevant successful sales experience with ability to submit a portfolio

  • Must have strong executive level negotiation skills

  • Strong communication skills, written and verbal

  • Must be able to work cross-functionally in matrix environment

Preferred Skills:

  • Working knowledge of GPO's

  • Experience growing product across multiple levels of a health systems (ex. selling across hospital, non-acute, outpatient settings)

  • Experience with contracts

Specialized Knowledge/Skills :

  • Proficiency in MS office

  • CRM SalesForce

Working Conditions:

  • Independent

  • Travel required 40%

  • Physical Requirements – Sitting, standing, walking, and using a keyboard. May also be required to lift demo equipment as needed during trade show events.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.