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Boston University CLINICAL CARE SUPERVISOR, SDM Clinical Affairs in BOSTON, Massachusetts

The Clinical Care Supervisor is responsible to manage, provide guidance and direct the daily workflow of the Patient Coordinator, second floor reception desk, which supports the patient appointment process for the Endodontic, Periodontics and Prosthodontic Specialty Clinics. The individual will ensure that excellent customer service is provided to each of the Specialty Care Center's primary customer groups; patients requiring dental services and the providers delivering these services. The Clinical Care Supervisor must be able to effectively mentor the staff, provide training and support a team-centered environment, as well as implement changes necessary to the growth of our business operations. The Clinical Care Supervisor will work with the Senior Practice Manager in assisting with the interviewing process, staffing concerns and disciplinary issues. The Clinical Care Supervisor will also provide backup to the Senior Practice Manager for approved time away, unplanned absences, weekly time entries, overseeing clinic schedules, clinic orientations, running reports (i.e. chair utilization, phone reports), and any other operational items that may arise.

Required Skills

Required: 1-3 years of work experience in a similar role Bachelor's Degree Must have previous supervising experience of staff. Demonstrated customer service background Must be able to demonstrate on a consistent basis strong critical thinking and problem solving skills. Efficient and detail oriented; good multi tasker. Strong Interpersonal skills (include personal interaction) Must be able to effectively communicate with patients, providers, staff and management. Comfortable working with patient and show care and compassion. Be able to provide a consistent level of strong customer service to all patients of the Center. Must be a team player and able to work with various personalities in a culturally diverse environment.

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement ( within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption ( instructions ( ). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources ( site.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience