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Accenture Collections Lead in Boston, Massachusetts

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Operations is one of four services–the others are Accenture Song, Technology and Strategy & Consulting

The Collections Lead is responsible to ensure the collections function of a Multi-National client organization is effectively managed to meet the service and performance levels agreed between Accenture and the Client. Coordinating collections activities across a number of the client s business streams while monitoring compliance to credit policies and procedures. It will be a hybrid role based out of Redmond, WA.

  • Act as lead for an individual business stream

  • Ensure SLA's and KPI's are met

  • Take full responsibility for the collections performance, reviewing metrics and reports in order to drive day to day work

  • Engage with the client credit manager responsible for respective business stream and act as first line liaison and review service for them

  • Take accountability for business stream performance by liaising with non collections areas such as Cash and Bank, Risk and Operations

  • Manage the forecasting process

  • Supervise, motivate and mentor staff within the team setting targets for Team Leads and direct reports

  • Ensure the agreed procedures are kept up to date and adhered to within the team

  • Responsible for the preparation of managements reports in line with Client and Accenture s requirements

  • Liaise with Accenture HR in relation to recruitment, training and performance management

  • Be proactive and innovative with ideas to improve service deliverables to the client

  • Project manage initiatives where required that could involve procedures reengineering, transitions of work

  • People manager for an individual business stream of 6 people

  • Required to be flexible to respond to a dynamic, challenging and changing environment with flexibility around working hours required during client specified key periods month end

  • Any other duties deemed appropriate by either Accenture or the client

    Job Requirement

  • Must be a US citizen

Basic Qualifications

  • Minimum of 3 years of experience managing others

Preferred Qualifications

  • Minimum of 1 year of collections experience

  • Degree in business finance credit management qualification desirable

  • Knowledge of banking procedures, methods of payment, credit card processing an advantage

  • Experience of a high volume multinational environment

  • Strong interpersonal skills with the ability and confidence to operate at senior levels within Client and Accenture organization’s together with strong written communication skills

  • Good team player, flexible, enthusiastic, innovative and proactive with good organizational time management skills.

  • Self starter with the ability to and confidence to work on own initiative to strict deadlines

  • Analytical approach good problem solving skills

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here: http://http:// (http://http//

Role Location: Range of Starting Pay for role

California: $67,900 - $117,100

Colorado: $67,900 - $101,200

New York City: $78,600 - $117,100

Washington: $72,300 - $107,800

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement ( .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.