Bank of America Communications Exec I in Boston, Massachusetts

Job Description:

Key Responsibilities

  • Help deliver our company’s purpose and drive responsible growth through communications strategies, messaging and tactics that produce enhanced reputation, employee satisfaction and enablement, customer relationships and demand leading to product sales.

  • Serve as a trusted advisor and support leader to the Consumer lines of business and executive leaders, providing comprehensive communication expertise across disciplines, audiences, technologies, tactics, channels, measurement, and proactive and reactive activities. This includes messaging, executive communications, internal communications to the employees in these businesses and the company at large, internal and external social media, events and meetings, media relations, public relations, and partnership with public policy.

  • Contribute to ongoing development and execution of the corporate communications strategy and practice for Bank of America, as a critical member of its highly integrated, collaborative leadership team. In the near term, this includes the opportunity to help shape the next generation of this function, as a key leader for the long-term. Areas of focus including brand, narrative and reputation work for the company and its businesses, building on strong progress to date; and development of new tools, resources and talent development programs.

  • Bring spirit and practice of innovation to engage internal and external audiences in new, highly effective, efficient and creative ways that reflect the needs, preferences and opportunities of each audience (particularly employees, mass media; e.g., mobile, social media).

  • Engage in our company’s critical, leading efforts around Environmental, Social and Governance work, particularly in diversity & inclusion and our commitment to be a best place to work; and our intense focus on local engagement with customers, communities and team members.

  • Set priorities for responsibly managing our resources – including direct and indirect resources, agencies.

  • Operate as ongoing, expert partner to critical support functions, helping lead and drive integrated support to the business. Key areas include Marketing, Global Human Resources, Finance, Technology & Operations.

  • Strongly offer a well-structured, well-supported and clearly articulated point of view, balancing risk/reward tradeoffs.

  • Demonstrate a passion for financial services and communications, and a willingness to fully immerse in the details of our company.

  • Leverage research and insights work, led by Marketing, to gain deep understanding of the business, environment, customers, competitors.

  • Invest time and energy to build strong working relationships with people at all levels of the organization with a focus on internal clients partners, peers, and your team.

Knowledge, Skills and Key Leadership Characteristics:

  • 15+ of years of relevant experience with a demonstrated history of success in designing and executing comprehensive, large-scale communications strategies in a high-profile brand and multi-channel consumer services company

  • Deep and broad subject matter expertise in Corporate Communications that includes: internal and external, multi-media, social media, multi-generational

  • Proven end-to-end capability (vision, strategy development and execution) Able to design and lead large-scale change and integrate work in a fast-paced highly matrixed environment, establish priorities and achieve results

  • Demonstrated ability to build, develop and manage high performing teams

  • Strong conceptual and process thinking abilities. Able to understand complex relationships, interdependencies and their impact on customers, employees and shareholders; individual who takes a broad perspective and makes connections

  • Superb relationship management and communication skills . Proven ability to anticipate and provide solutions to complicated issues and be capable of presenting in a clear and compelling manner to executive management

  • Able to bring multiple stakeholders together to achieve strategic business growth, client satisfaction and cost efficiency goals

  • Strong executive presence with a sense of urgency and thoughtfulness; able to comfortably interact at all levels and credibly present and debate points of view on complex issues

  • Excellent crisis and issues management ability

  • Able to identify potential risks and mitigating controls and ensure strong risk governance processes

  • Individual who thrives in a high intensity environment with multiple and competing priorities

  • Unquestionable business and personal integrity and values congruent with those of the organization

Posting Date : 09/19/2017

Location :

Boston, MA, 100 FEDERAL ST (MA5100),


  • United States

Travel : Yes, 20% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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