Rubrik Community Manager- Customer Advocacy in Boston, Massachusetts
Job Summary (About the Team and Role):
Are you keen to grow your career with one of the fastest growing software companies in Silicon Valley by managing, growing and elevating one of the best Customer Communities in the galaxy? Then you’re in luck!
The Rubrik Customer Advocacy team is looking for a Community Manager to lead and grow Rubrik’s customer community, The Guardians. As the Guardians leader, you will be responsible for the global program’s strategy, growth, engagement, and results.
In addition to making the Guardians community a dynamic, engaging, and informative destination for community members, you will work closely with Product, Customer Success, Marketing, and Sales teams to educate and inform customers about new features and opportunities with the Rubrik product portfolio. You’ll collaborate with our customer community members to bring new ideas, features and feedback to our products and strategy, as well as develop and publish content to help new and prospective users understand that power for Rubrik products.
This is a high-impact role and the ideal candidate has a penchant for customer success and engagement, technical prowess, an eye for detail, tolerance for change, and a love of data-driven decision making. As the program leader, you will be responsible for driving the results and impact of the Community, including metrics and read-outs to leadership.
This role reports directly to the Sr. Manager, Global Customer Advocacy.
Your Impact/What You’ll Do (Responsibilities):
Develop, implement, and lead Rubrik community short and long-term strategy, plan, and roadmap with a focus on engagement
Oversee the day-to-day Guardians community program including supporting existing members and the recruitment and onboarding of new members, building strong relationships with members
Launch and work closely with our most active and enthusiastic community members, The Titans, to create community-led initiatives while providing support and resources
Collaborate with teams across Rubrik to create community content, engagement opportunities, product updates and feature requests
Manage the Rubrik presence and community engagement on user review sites, including Gartner Peer Insights and TrustRadius
Identify, write and develop a portfolio of community-generated user stories and/or speakers that showcase the power of Rubrik and the prowess of the Guardians community
Support the sales team by maintaining and identifying referenceable account lists/logos
Act as subject matter expert on core community programs, features, and metrics
Participate and lead a Community-led User Group Program: supporting new and existing user group chapters, supporting chapter leaders, and driving post event engagement
Generate excitement and adoption across the community and internally at Rubrik
Be a respected and visible steward of the Rubrik brand in all community interactions
Drive growth in community/user groups membership and activity by identifying trends, opportunities, and gaps through measurement, monitoring, and comprehensive reporting on community metrics and KPI’s
Work closely with the Influitive team to hold regular business reviews and develop new initiatives that support company goals.
Ideal Background (Experience You’ll Need/Requirements):
4+ years of relevant work experience successfully building and growing online customer communities and customer marketing
Bring a unique vision for growing and elevating the Rubrik community
Demonstrated experience and knowledge of best practices in driving user engagement, retention, and acquisition
Knowledge and experience orchestrating in-person/virtual user groups and community events
Strong understanding of community metrics and KPI’s, and experience building reports that deliver community insights and recommendations on strategies to achieve marketing goals
Strong project management skills
Experience working with Influitive, Khoros or other relevant community platform
Exceptional communicator, both written and verbal - you’ll be authoring and publishing materials to the community
Comfortable working in a dynamic, high-growth environment
Self-starter and creative thinker with an ability to work highly independently
Ability to manage multiple deadlines and priorities
A natural curiosity and passion for learning
BA/BS in a relevant field or equivalent work experience
- Technical knowledge of Rubrik products and features
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range
Rubrik, the Zero Trust Data Security Company™, delivers data security and operational resilience for enterprises. Rubrik’s big idea is to provide data security and data protection on a single platform, including Zero Trust Data Protection, Ransomware Investigation, Incident Containment, Sensitive Data Discovery, and Orchestrated Application Recovery. This means your data is ready so you can recover the data you need, and avoid paying a ransom. Because when you secure your data, you secure your applications, and you secure your business.
We are a leader in data security (https://www.rubrik.com/lp/analyst-reports/gartner-mq) , have been recognized as a Forbes Cloud 100 Company, named as a LinkedIn Top 10 Startup and are proud to have earned Great Place to Work® Certification™. There has never been a more exciting time to join Rubrik, and our future is even brighter. The work you do will help propel our next chapter of growth as you do the best work of your career.
Linkedin (https://www.linkedin.com/company/rubrik-inc/mycompany/verification/) | Twitter (https://twitter.com/rubrikinc) | Instagram (https://www.instagram.com/rubrikinc/) | Rubrik.com |
Diversity, Equity & Inclusion @ Rubrik:
At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.
Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.
Our DEI strategy focuses on three core areas of our business and culture:
Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled: Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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