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State of Massachusetts Compliance and Customer Service Assistant in Boston, Massachusetts

The Executive Office of Health and Human Services (EOHHS) is seeking a dynamic individual to support a fast-paced HR administrative services unit. The Compliance and Customer Service Assistant is responsible for completing both routine administrative functions and providing complex administrative duties to support the overall HR Compliance and Customer Service Team. The ideal candidate will possess a professional demeanor and exhibit a helpful, customer service-focused presence. This key role is responsible for maintaining spreadsheets and databases, completing administrative tasks, and other customer service inquiries. Our applicant must be able to exhibit exceptional customer service and communication skills. _Duties and Responsibilities (these duties are a general summary and not all inclusive):_ * Supports HR Compliance and Customer Service Team with administrative support, including compiling data, preparing reports, and completing routine compliance audits. * Processing Verifications of Employment. * Assists with Personnel File requests. * Assists with scheduling meetings and trainings. * Responsible for the organization and upkeep of detailed, electronic filing systems and historic paper files. * Conducts assigned research and outreach. * Responds to Customer Service inquiries and provides information to internal and external contacts. * Responsible for screening customer service calls and providing backup support to other administrative staff within the unit. _Required Qualifications_: * Ability to write concisely and communicate effectively. * Ability to prepare documents and reports accurately. * Knowledge of software applications such as desktop publishing, project management, spreadsheets, and database management. _Preferred Qualifications:_ * Demonstrated ability to work collaboratively with a wide variety of staff demonstrating personal initiative as well as the ability to work well in a team. * Competency in prioritizing assignments and multitasking. _About the Executive Office of Health and Human Services (EOHHS):_ The Executive Office of Health and Human Services is the largest secretariat in state government and is comprised of 12 agencies, in addition to 2 soldiers’ homes and the MassHealth program. Our efforts are focused on the health, resilience, and independence of the one in four residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. For more information about the agency please visit: _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services before the candidate is hired. For more information, please visit Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theReasonable Accommodation Online Request Form. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2 Applicants should submit a _cover letter_ and _resume_ for the Compliance and Customer Service Assistant requisition. * *First consideration will be given to those applicants that apply within the first 14 days. *Minimum Entrance Requirements:* Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: *Substitutions:* I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Exec Office Of Health and Human Services *Title: *Compliance and Customer Service Assistant Location: Massachusetts-Boston-600 Washington Street Requisition ID: 230006HH