Massachusetts Veterans Jobs

The Department of Public Utilities (DPU)is responsible for oversight of investor-owned electric power, natural gas, and water utilities in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for certain aspects associated with the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost; to protect the public safety from transportation and gas pipeline related accidents; and to ensure that residential ratepayers' rights are protected. The DPU seeks to promote safety, security, reliability of service, affordability, equity, and greenhouse gas emission reductions. The Transportation Network Company Division of DPU is responsible for oversight of Transportation Network Companies (a.k.a. “TNCs” or rideshare companies) in Massachusetts such as Uber and Lyft. The TNC Division conducts background checks on rideshare drivers, processes rideshare driver appeals, audits rideshare companies, and ensures TNC and driver compliance with Massachusetts rules and regulations regarding rideshare services. A cover letter and resume must be submitted as part of the application process and attached “as relevant” to the requisition. * The overall mission of the Compliance Officer is to process driver applications from TNCs; request information from police departments, courts, and other agencies; process driver appeals; conduct research on the TNC industry; draft reports; assist Division auditors with auditing TNCs; assist with processing TNC permit applications; processing TNC driver deactivation reports; and other actions as necessary to administer the requirements of Massachusetts law and regulations for TNCs. *DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES * Process background check applications for rideshare drivers, including analyzing any applicable Criminal Offender Record Information (CORI), Sex Offender Registry Information (SORI), Warrant Management Services (WMS), driving record police reports, rider feedback, letters of support, and any other relevant information in order to determine whether a person is suitable to become a rideshare driver in Massachusetts. * Process reports to the TNC Division from rideshare companies regarding suspended drivers. * Process appeals from rideshare drivers regarding denied or suspended background check results, including requesting records and conducting appeal hearings. * Assist with maintaining and updating TNC Division’s custom software applications for processing background checks and appeals. * Assist with auditing rideshare companies for compliance with Massachusetts rules and regulations, including conducting in-depth research and drafting reports for the Auditor of the TNC Division. * Assist with processing permit applications from rideshare companies in order to operate in Massachusetts. * Receive calls and responds to inquiries from the public, agency staff, and others in order to provide information concerning TNC policies and procedures according to the laws, rules and regulations governing TNC activities. * Reviews reports, documents and pertinent information received from the general public, TNCs, and agency personnel concerning compliance with TNC laws and regulations in order to determine appropriate action to be taken. * Provide technical assistance and advice to agency personnel and others concerning assigned matters to ensure compliance with established policies, procedures and standards. * Review and maintain reports from TNCs for compliance. * Confer with management staff and other agency personnel in order to determine program requirements and availability of resources and to develop the criteria standards for program evaluation. * Evaluate program activities in order to determine progress and effectiveness and to make recommendations concerning changes as needed. * Review letters, reports, and memoranda for accuracy, completeness and content to take appropriate action to resolve problems. * Conduct research and draft reports. * Performs related duties such as maintaining records, attending meetings, preparing correspondence and filing. * Other duties as assigned. QUALIFICATIONS REQUIRED AT HIRE * Familiarity with reviewing Criminal Offender Record Information (CORI), driving records, and police reports. * Strong research and writing experience. * Strong organizational and multi-tasking skills. * Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence. * Ability to accurately record information provided orally. * Ability to assemble items of information in accordance with established procedures. * Ability to maintain accurate records. * Ability to determine the proper format and procedure for assembling items of information. * Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations. * Ability to prepare general reports. * Ability to exercise discretion in handling confidential information. * Ability to understand, explain and apply the laws, rules, regulations policies, procedures, specification, standards and guidelines governing division activities. * Ability to exercise sound judgment. * Ability to establish rapport with persons from different ethnic, cultural and/or economic backgrounds. * Ability to deal tactfully with others. * Ability to establish and maintain harmonious working relationships with others. * Ability to motivate others. * Ability to give oral and written instructions in a precise, understandable manner. * Ability to communicate effectively in oral expression. * Ability to follow written and oral instructions. * Ability to maintain a calm manner in stressful and emergency situations. * Ability to adapt to varied work situations. * Ability to work independently. * Knowledge of compliance techniques. * Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining the need for disciplinary action and either recommending or initiating disciplinary action. * * First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below. Substitutions: A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Compliance and Certification *Organization: Department of Public Utilities *Title: *Compliance Officer III Location: Massachusetts-Boston-1 South Station Requisition ID: 240005G3