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Aston Carter Content Evaluation Specialist in Boston, Massachusetts

We are seeking Content Evaluation Specialists to impact a high-priority (3+ month) project for a global organization! This role will operate on-site, Monday - Friday from either 8 AM - 4:30 PM or 9:30 Am - 6 PM in Boston, MA.

Description:

Key job responsibilities:

As an AI Content Writer you will be responsible for reviewing machine and human generated demonstrations in order to generate preference data for training purposes. The tasks will be clearly defined, but will require a high degree of judgement in each case. The candidate will work closely with support teams, review guidelines, suggest updates to those guidelines, and engage in team calibrations to ensure the highest quality of data generation. You will also be a part of other initiatives across process improvements, SOP and guidelines formulation, diving deep to provide data insights as and when required.

Your key responsibilities will include (but not limited to) the below:

  • Work on clearly defined use cases, but leverage a high degree of judgement to produce preference data.

  • Operates with autonomy

  • Leverages / demonstrates expertise in a wide array of competencies such as (but not limited to) Computer Science, Literature, Music, Mathematics, Economics and Travel

  • Identifies issues and proactively reports operational challenges

  • Identifies process improvement opportunities (enhancements and pain points) at process/ function level

  • Demonstrates the ability to support small to medium scale process improvement projects

  • Contribute in mentoring / training junior data associates on an ongoing basis

  • Troubleshooting issues related to process and conduct root cause analysis if required

Key job responsibilities:

  • Create original and engaging content across multiple work types to train LLMs.

  • Write clear, concise, factually and grammatically correct responses that adheres to the Standard Operation Procedures (SOPs) and style guidelines to create visually appealing and effective content.

  • Proofread and edit content to ensure high-quality standards, accuracy, and consistency.

  • Research and verify content quality based on Content Guidelines. Approve or reject contents based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.

  • Perform quality checks by reviewing and proofreading; provide feedback and training to coworkers and cross-company teams to ensure that quality standards are met.

  • Collaborate with cross-functional teams and other business units to monitor quality progress, investigate quality variations, develop and implement measures to drive quality improvement.

  • Develop a deep understanding of the subject matter expert (SMEs) for processes on the floor and collaborate with stakeholder teams to test new SOPs to gather insights, validate information, and ensure accuracy in content creation.

  • Support our leadership, business, and technical teams by actively participating in training, project/program management, etc., based on the group's needs and your own skills and inclinations.

Additional Skills & Qualifications:

Required qualifications:

  • Proven work experience as a Content Writer, Copywriter, or similar role.

  • Data Entry, Administrative, and Customer support experience in a corporate setting is acceptable

  • Strong proficiency in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.

Preferred qualifications:

  • 1+ years in content writing, data entry or administrative-related experience

  • Bachelor’s or Master’s degree in a relevant field, such as Computer Science, Linguistics, Journalism, Communications, or a related area, with a strong emphasis on creative writing, technical writing, or AI technology to help train generative artificial intelligence models to become better writers.

  • Ability to adapt writing style to suit various style guidelines and customers

  • Ability to make logical decisions while performing tasks even when provided information is ambiguous

    About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent

  • Maintaining an inclusive environment through persistent self-reflection

  • Building a culture of care, engagement, and recognition with clear outcomes

  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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