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KONE, Inc Credit Collections Associate in Boston, Massachusetts

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

At KONE, our customers come from all walks of life, and we are committed to a culture that welcomes everyone. We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation. We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries , learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.

We are looking for a Credit Collections Associate who would be responsible for managing the branch collections process. You will have direct responsibility to maintain protection of receivable asset, to optimize branch receivable turns, and to maintain direct customer contact on receivable requirements.

Essential Functions:

  1. Maximize branch cash flow by engaging collection activity directly with KONE customers.

  2. Provide weekly reports on collection activities to Branch Manager.

  3. Develop and implement a standard process for branch risk review including credit approval and project bond and lien protection.

  4. Develop and implement program and become active participant to sell and secure advance payments and prepayments on new projects.

  5. Liaison with HQ functional areas of Law, Contract Mgmt., Billing and Financial Services.

  6. Assist with resolution of quality issues affecting the performance of the branch region.

Education:

  • High school required

  • Bachelor degree preferred

Experience:

  • 2+ years demonstrated experience with direct customer contact preferably in collections or banking arena with heavy emphasis on customer service and problem solving.

Specific Knowledge, Skills & Behaviors:

  1. Persuasive and logical communicator with strong verbal and writing skills.

  2. Excellent interpersonal and leadership skills with ability to interact and build relationships with team personnel, field personnel and KONE customers.

  3. Maintain a professional business image at all times.

  4. Demonstrated ability to market and present improvement programs, negotiate changes, and effectively communicate judgment decisions.

  5. Results oriented and able to handle multiple assignments.

  6. Proficient with Microsoft Word, Excel, and PowerPoint programs.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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