Job Information
Boston University CRM DEVELOPER III, Information Services and Technology, Applications in BOSTON, Massachusetts
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We’re seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community.
The CRM Developer III is a member of Boston University’s Information Services and Technology team who is responsible for the design, configuration, custom development, release, and support of CRM/Salesforce applications, components and integrations used to enable Boston University’s academic, administrative, Student, Alumni, and ancillary processes. The CRM Developer III is an intermediate to senior professional role that may work on multiple projects as a developer and/or as the subject matter expert. This individual will participate in projects that typically require a working knowledge of various Salesforce products such as Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Analytics Cloud or the force.com platform and has a mix of non-Salesforce CRM systems. This position will also contribute to the operational support and maintenance of various applications enabling university processes and systems. This individual may coach and mentor more junior technical staff or student employees if opportunities arise.
Responsibilities include:
Participate in project teams to design, configure, develop (App builder and Custom dev), test, and release applications/components under business, architectural, and/or service requirements. Design, configuration, development, test, and release activity should be in alignment with industry and BU best practices, guidelines, and standards.
Participate in operational support and maintenance of the CRM ecosystem with Marketing-Communication and analytical-reporting-based services. This includes consulting on or working on incidents, service requests, defects, enhancements, software upgrades, release updates or patches, and service improvement initiatives.
Invests time learning/enhancing skills related to Salesforce, Marketing Cloud, and related technologies
Required Skills
The following Qualifications are preferred, if you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Bachelors degree
5-8 Years of relevant experience
If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Experience