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IBM CSM Practice Leader for Cloud and Data Platform in Boston, Massachusetts


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Customer Success Practice Leader for Cloud and Data Platform, you will apply your product knowledge and technical skills to build and scale on adoption, expansion, and renewal assets for this portfolio area. These assets will be used by the CSMs in the markets to help their customers achieve business value from their software and services investments. You will work the CSMs to drive a technical community of practice for your product/portfolio ensuring knowledge sharing, best practices, and expertise at scale.

To be successful in this role you:

  • Demonstrate a history of success as a product and/or technical expert in the portfolio you are applying for

  • Deeply understand customer business and technology needs to make the adoption assets real and relevant

  • Collaborate with CSMs and market leaders to understand why your portfolio is/is not being adopted ; put places in place to drive adoption, growth, and retention

  • Understand the post sales adoption phase with evidence of delivering solutions into production

  • Serve and seen as a trusted technical expert by customers, communities, and IBMers

  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

  • Have handled difficult customers or situations and can demonstrate resolutions

  • Willingness to take initiative and tackle things on your own

  • Ability to navigate data and people to find answers

  • Execute customer success plan to drive adoption post-deployment

Required Technical and Professional Expertise

  • Technical understanding and hands-on experience with Cloud and Data Platform Security growth offerings

  • Technical understanding of Red Hat OpenShift

  • Hands-on experience with enterprise software implementations and building architectures

  • Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion

  • Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes

  • Strong interpersonal relationship building and executive communications skills

  • Expertise with on premise SIEM, in Cloud or Hybrid.

  • Expertise in QRadar on Cloud architecture.

  • Familiarity with QRadar® on Cloud product documentation, product install, maintenance, and use.

  • Demonstrated leadership in security monitoring and AI driven alerts.

Preferred Technical and Professional Expertise

  • 5-10 years of experience in Professional Services, Security, and/or Customer Success

  • CISSP/CEH/CISM certification

  • Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings

  • Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

About Business Unit

Do you want to help make the world run better? Faster? With more ease and flexibility? Our team of world-class experts does just that. In IBM's Cloud & Cognitive Software business, we focus on bringing the power of an open hybrid cloud and AI strategy to life for our clients and ecosystem partners around the world. How? By streamlining our clients' and partners' digital transformation journeys. By providing organizations with the security, control, and visibility they need to manage their data. And by building the solutions that allow for the automation, extension, and integration of existing and future IT investments. Join us, and you’ll drive the cloud, automation, and AI that make our clients’ business innovation possible.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.